[Resolved]  Samsung / Split A. C. — WORST AFTER SALES SERVICE

Samsung AC — worst Split AC

Hi All,

Please don't go for Samsung Split AC, they are making dublicate parts except Compressor, so after one year you have change all the parts and you must give double of your AC amount.


Thanks
Raj

Dear Sir,

I have been working as hospitality manager with JSL ltd. We have installed 72 number f AC at our staff residence at Jajpur ( Orissa ).
There are tremendous complain in the AC but there is no sign people comung and rectifying the problem.
It is almost a month when complain has been given but I am very sorry such a big compny but ervices are very poor.
I am also giving complaint number for your refrence. [protected]

The reason fo giving complain is to make you aware about your people negligence of handling complain,
Todays world muth of advertisment is the best tool for advertising than anyother thing.
Hope you will act on this issue and try to solve my problem.
My mobile number is being given for your refrence. -- [protected]

Waiting for your reply

thanks & Rgards

Ritesh Kumar Gupta
Manager Hospitality
JSL Ltd.

yas i m also facing same problems with samsung splits air conditioner. me also have one. there is excess water problem.

SAMSUNG SPLIT AC — Worst product and service

I had purchased a Samsung 1.5 ton split AC in April last year. After that I was able to run it only for 6 days because of the pathetic condition of the product. It has got damaged 3 times within 2 months of time. Again on 3rd April, when I was trying to run it for the first time in this year, the same problem has happened and it did not run. I have made a complain on the very same day. The complain no is [protected]. After that I have received a call on Saturday/Sunday and Monday saying that somebody will come and check my AC. Though they had promised but nobody came to check my AC. I have followed it up like anything on those three days. Then one person has turned up after 3 days and took the mc with him saying that they will repair and fix it on 10th April. Today at 6 PM when I have contacted them they have started saying that nothing has been done and not sure about when they can fix it up.
No 1, the product is extremely horrible which is not able to run consecutively even for a week. No 2, the service is extremely pathetic along with horrible bad behaviours from the service executives. The no I have tried is 44041100.
It seems like the entire management is in a hybernation mode and their objective is to cheat the general public. Please refrain from buying this.

samsung is not able to provide quality service and its product are also one of the worst thing present in market.their is a part got damage in my ac and for that i hv complaint many times on its customer care but from last 2 months their saying only one n the same thing again n agian that sir please provides us one more day n even wen my product is under warranty they are asking for charges i dont knw what to do m really fed up with it., and want to seel this aircondition for just 100 rupees .its detail are as follows 1.5 ton 4 star purchase last august28 2009 in 28000 rupees.my contact number is [protected]

yes this is true