[Resolved]  Samsung - Split Ac - 1. 5 Ton - 18 Nb — WATER LEAKAGE- GAS TO BE FILLED

Address:

Chennai, Tamil Nadu

Dear Sir,

I bought a Samsung 1.5 ton Split A/C-18 NB with Everest Stablizer on 28.02.2009 at SRI KUMARAN & CO, 37-C Velachery Main Road, Vijayanagar, Chennai-42.
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Since water was leaking and A/C was slow and some times switched off automatically, we have on 04.06.10 made a complaint to you. You have registered our complaint and gave Complaint registered no. BP No.[protected]. After 2 days one engineer visited our house and checked and informed us that the GAS is completed and has to be refilled. After that we have made several calls to Cell No.[protected] and also to [protected]. Till today no engineer has attended the complaint. In this regard, kindly let us know:

1. Is Samsung a local company ? Is there not sufficient Engineers to address the problem. Is it such a poor after Sales service from Samsung.

2. Not even 1 1/2 years have completed from the purchase. How come the GAS will be over. I heard from many of my friends that for them even after 10 years there is no Gas filling problem. In that case, is this the manufacturing defects. If so , I need to be solved the problem with no charges from you.

3. In my house we have many products from Samsung viz., Samsung fully automated Washing machines, Refrigerator, Window A/c apart from Split A/c, 32 inch LCD TV, DVD Player and even Samsung Desk top PC Monitor. Due to your poor service, we are thinking of migrating to other reputed company for our future purchase instead of Samsung.

Kindly respond to this mail.

With Regards
Shankar