Samsung Split Ac 18fa — Not satisfied in samsung customer service

We have purchased the Samsung Split AC Model No: 18FA from Jayam & Co (Chennai)on 13.05.07. Within a year it given a lot of problems and we had given the complaint to the Jayam & Co, but they have not given the proper response us. So we have registered our first complaint on 18.4.07 to direct samsung Customer Care and it was attended by your Service Centre (M/s. Sanwee), that too only after our serveral phone calls. They did not responded us and it took a week to solve the problem. But it does not solved, only two days it had worked after rectification. We have faced the same problem. Then we made again the complaint directly to the Samsung and they given us the same complaint No. Again we made many phone Calls to Samsung customer care and Sanwee. They took long time to attend the problem. After deducting the problem they are not solving the problem till now. If we ask them they are telling that they will come today, tommorrow but they are not coming. We are very very sorry to say that your customer care service was not satisfied.