I purchased a split ac from Raj Electronics, Plot No SCR 26, Bapuji Nagar, Bhubaneswar on 10th April'2010. He gave all assurance of after sales support and lured me to purchase the AC from his shop.
While installing the AC on 11th April'10, the technicians of Raj Electronics said that the indoor unit of the AC has a leakage. He dismantled the AC and left without completing the job. He took the charges of AC installation even before the job was done.
After that, i started following up with the retailer and they are completely avoiding my calls. One of the officials asked me to return the ac and take the money back. When i said that i would complain against this act of cheat, he said to go to anyone i feel like, he does not care.
I tried to contact the Samsung Company directly, at the toll free number -[protected] and they are also not very serious to resolve my problem. They gave me another telephone number of Samsung Service Center in Bhubaneswar. when i contacted the contacted the person, he first of all redirected me to contact the call center again. But on my further insistence, he said that the unit will be replaced after 2 more days.
Now i am moving from pillar to post to get my unit repaired and installed. i am in fact squeezed between the dealer and the company. and undergoing mental harassment.
I was in need of this AC because my mother, who is admitted in ICU of Kalinga Hospital and still is in Kalinga Hospital for the last 15 days, is having serious neurological problem and is in a very critical stage. The doctors have advised us to shift her to home and keep her in an AC room in this last stages of her life. And now i a not able to bring her to home as i do not have my AC installed since last 3 days.
After trying all the options out, i am finally writing to you with the hope that you would guide me what should i do as a consumer.
I am attaching the proofs herewith.
Goutam
Was this information helpful?
Samsung — Samsung split AC delivery and installation
I recently bought a Samsung Split AC which took more than 2 weeks to deliver and that is not the end, post delivery nobody bothered to call me for installation and its been close to a week now and even after continuous follow-up nobody actually delivers what they say. We are at the end of summer and i have yet to install the AC. The number provided by the Customer service is also fake[protected] or[protected] as its a wrong number and lastly it takes at least 5 mins to get through the customer service number. This is pathetic.PLEASE DO NOT BOAST OF BEING A 'CUSTOMER FRIENDLY' COPMPANY.