[Resolved] Samsung Split Ac — service not attended by customer care.

[Resolved] Samsung Split Ac — service not attended by customer care.

T T BALASUBRAMANIAN from Pune, Maharashtra

Sir, I have a samsung Split AC which wasbiught one year back. Now there is no cooling effect. I have lodged a complaint to the Cool Home Service centre, Jaferkhanpet, chennai. which was one of the authorised service centre for samsung in Chennai. They visited and tested the AC machine and said that it should be tested in our factory only. They dismandle AC units and kept it in my house for the past 3 days. they said that our vechile come and collect it. But 3 days last nobody come. I phoned more than 10 times but they not answared proberly. what can i do further? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

SIYABAR SARAN SINHA

from Dehra Dun, Uttarakhand

I have purchased one A/C SPLIT TYPE from BIG-BAGAR, DURGAPUR, WEST-BENGAL, on 05-10-09 of CAPACITY 1.5 Tons. They confirmed me that the Installation will be cost Rupees 1200/- but when the service person came was asking for more re than Two thousand. Which we feel that this is not geniune. Lastly the A/C we purchased is kept Idle and we want to replace the Brand because of Poor Service support. You are reqested to please check-up this matter urgently with service provider and advice what I have to with this bloody A.C.
Hope you will realise my problem and advice in proper way.

Regards.

S.S.SINHA
G.M. ( Electrical and Instrumentation)
Super Smelters Durgapur.