[Resolved]  Samsung Split Ac — Improper installation of outdoor unit

Samsung - Split AC — Improper Installation

I have purchased a Split Ac of Samsung from Vijay Sales. They have installed the AC, but the installation is improper. The outer unit not fixed in straight line. Further, One clamp of the inner unit is not fixed properly. After daily calling to Samsung, one person has came to see the problem & he has accepted that the installation is not proper, but no one has turn up after that day.

Samsung — Improper service for split AC installation

I Parag Nikale have purchased recently Split AC of 1 ton (5 star) having named Max. The purchase of AC includes free installation. However I felt that service during installation is very bad. The installation personels think in manner that every site will be ideal for installation.There attitude is also not help and problem solving type.

Samsung — improper cooling of AC

I REGISTERED A COMPLAINT WITH SAMSUNG SERVICE CENTER ON 25TH OF MAY 2010 REGARDING NON PERFORMANCE OF MY AIR CONDITION UNDER BP NO[protected].EVEN REMINDER WAS SUMBITTED TO THEM THE NEXT DAY.ITS REALLY AN INDIFFERENT ATTITUDE OF THE COMPANY"S SERVICE PROVIDERS THAT NO BODY BOTHERED TO VISIT EVEN AFTER TWO DAYS OF REGISTERATION OF COMPLAINT.ITS ANOTHER TALE THAT THE COMPANY NEVER PROVIED ME THE FREE SERVICE OF THE APPLIANCE,NOW WHEN I M READY TO PAY FOR THE VISIT,THE SERVICE PROVIDERS ARE TAKING ME FOR GRANTED NOT EVEN BY INCH CONCERNED ABOUT THE SOARING TEMPERATURE AND THE UTILITY OF THE APPLIANCE AT THIS MOMENT.I M SORRY TO SAY BUT TODAY I REALIZE THAT I HAVE MADE A BIG FAULT BY PURCHASING SAMSUNG PRODUCTS.................N EVEN THINKING OF SELLING THEM TO OTHER COMPANY..BUT I MUST REMIND THE COMPANY THAT I M THE CUSTOMER OF NUMBER OF YOUR PRODUCTS AND THE COMPANY SHOULD RERESS TO MY COMPLAINT BEFORE I PLEAD THE RIGHT OF CUSTOMER AT A SUITABLE ARENA.

regards:-suraj pathania

mobile no:[protected]

Samsung — Improper service and installation

Dear Sir/Madam,
I have purchased 3 nos of 183Csb 1.5T split Ac two months back.recently I found During cleaning of filter that of three Ac two Ac were not installed with biosleep filter.

On 21st Oct 2010 I logged a call with Samsung for missing bio sleep filter and Cooling problem of one AC with complain number [protected]

I was shocked to see the response time towards the complain launched after two followups the engg. Visited on 25th oct leaving the complain half solved.he didn't installed the bio sleep filter and said it's not his look out and should have come with installation.(have mentioned in call slip about the same).

My question to the organization I'd
1. Why the commitment of giving service in 24 Hr given when the call is been addressed on 5th day from date of complain
2.Why installation team of Samsung didn't brought out of missing bio-sleep filter during installation
3.when will the organization arrange to install the missing filter

Thanks & Regards,
Parag Maniar
[protected]

Samsung - Split AC — Product not upto standard

We had purchased Samsung Split Ac last jan 2010 .after the purchase the ac worked fine for few months but from may onwards its cooling started detoriating . since purchase around 5-6 engineers hav visited . 6 months back they told gas hs leaked out and it was refilled with out charge . now again last week i complained as the ac was nt coolin , this time they told again gas has leaked and they would charge 1800 fir it . Since purchase this ac has some or the other defect and it should be replaced by the company . Because of inflation in all ways we poor consumers are suffering , and now because of these low quality products are hard earned money is goin in drain . we want justice .. please help.
Nilesh Agarwal - Kolkata - [protected]/[protected]