[Resolved]  Samsung Split Ac — Crap Hopeless Customer Service

I GOT THIS SAMSUNG SPLIT AC OF 1.50 TON . FOR INSTALLATION I CALLED UP SAMSUNG CUSTOMER SERVICE AND THEY SAME DAY SENT INSTALLATION TEAM WHO CHARGED 1500 FOR INSTALLATION AND SAID THAT I NEED TO PLACE REQUEST FOR DEMO NOW , ON 24TH OCTOBER 2009 , I PLACED REQUEST FOR DEMO WHICH HAD TO BE DONE BY LOCAL ENGINEER OF SAMSUNG , BARODA . THEY GAVE ME REFERENCE NUMBER FOR THE SAME . SINE 24TH OCT 2009 I AM CALLING EVERYDAY AND THERE CUSTOMER SERVICE CHAPS KEEP ASSURING ME THAT ENGINEER WOULD VISIT AND THEY KEEP CONFIRMING AGAIN AND AGAIN SAME ADDRESS DETAILS AND PHONE NUMBER AND EMAIL ADDRESS WASTING TIME . YESTERDAY THERE WAS THIS NEW LADY WHO ASSURED THAT ENGINEER WOULD CONTACT AND GIVE DEMO , SHE ALSO SAID THAT THERE ENGINEER DOES NOT VISIT CUSTOMER ON DAILY BASIS AND THAT SHE HAS SPOKEN TO LOCAL SERVICE CHAPS IN BARODA AND THAT THEY WOULD CONTACT ME .

I AM SO SHOCKED HOW COME SUCH A COMPANY BEHAVES SO STUPIDLY WITH THERE CUSTOMERS , INSTALLATION CHAPS CAME CUZ THEY WERE GETTING PAID WHILE FOR DEMO THESE WONT COME AS ITS SERVICE . SUCH A COMPANY THIS IS THAT NEVER IN MY LIFE I WOULD BUY THERE PRODUCT , THESE RASCALS TREAT CUSTOMERS SO BADLY THAT THEY SHOULD BE FINED AND KICKED AWAY FROM MARKET .