Samsung Split Ac — POOR AFTER SALES SERVICE | |||
I purchased an 1 ton Samsung Split A/C during September 2011. At the time of installation itself, the company’s technicians did not fit the AC properly. On my complaint they sent another technician and got it fitted. As per the Company’s policy, it has to send its technician 3 or 4 times during the warranty period to service the AC, but nobody has turned up so far. But to my surprise, on 6th December 2011 I got a call from a Samsung Technician for servicing the A.C. I told him to come on 7th December 2011 but he did not turn up and he came on his own on 8th December, 2011 after 6 p.m. I allowed him to do the service. My point is the Company has not bothered to do the regular service in time. Actually the company has skipped 2 or 3 services on its own. During the March 2012, the warranty period will expire and the company will not bother to listen to my complaints or else, they will charge for every service. The Company has done injustice to me by skipping the regular services, for which they have not even bothered to intimate their failure. U.K.S. SRINATH Was this information helpful? | |||
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Samsung Split Air-conditioner — Poor Service
Last month. I purchased an Air-conditioner [Samsung Split Ac] from a local dealer at Chennai. The dealer had made prompt delivery and arranged to send a technician for fitting. The technician brought a small boy who did every job. I suppose, that boy is not a qualified person and started working on a full scale. While fixing the outdoor unit, they fixed the L angles wrongly, i.e., not symmetrically. With the result, the plastic cabinet of the outdoor unit did not fit well. If all the screws are tightened, the fan is not working. After struggling for 2 hours, the technician removed a screw of the cabinet and said it is o.k. Subsequently, I lodged a complaint with the Samsung India narrating about the problem. Next week, a person from Samsung visited our house and checked the whole unit. He also could not rectify the problem. I only explained him the reasons for the problem. Lastly, he asked me to sign the form of compliance. When I asked him that when the problem is not rectified, how can I sign the form. Then, he suggested me to write that a demo was presented and sign. I also did so.The problem is that if a person comes from Samsung he should show his identity card first and start the work. On that day, when the technician came with his relative boy, he started working very fast and on many occasions, I had to point out the discrepancies, levels etc. At the time of drilling holes for the L angles, I did not notice about the levels, whether it was symmetrical or not. Otherwise, he could have corrected. I could find only at the last when they were struggling with the unit, as the fan not was working. They fought about for 2 hours and atlas removed the cover of the unit and found that the fan was working. They left the unit and got my signature also. When I asked them, they replied that it wont make any difference as the unit is working well.
To add further, they did not insulate the copper pipes properly with the thermo-col material. Later, when the Samsung sent other person, he also could not identify the defectives. Rather, he suggested that why to disturb the new piece, when it is working, which I felt is correct.
Now the outdoor unit of the instrument is not properly covered with a screw left, and the gaps are visible from outside and the copper pipes are not properly insulated. Both the technician and the representative of the company did not take my grievance seriously.
The Company [Samsung India] did not even bother to convince me. They never felt that it is the question of their reputation. I, therefore, advise all the future buyers of Samsung Products, to think number of times, before buying Samsung Products.
UKS SRINATH
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Samsung Split Air Conditioner — Poor After Sales Service
Inspite of lodgeing several request to resolve issue in my Samsung Split Air Conditioner, there is no response to it. The latest complaint lodged 3 days back is still not entertained. There is some manufacturing defect in my Airconditioner purchased during the month of october-november 2009, there is regular one or the other issues in it and every time the service man gives us silly excuses regarding our problem.