[Resolved]  Samsung / Split Ac Model Ax18vxb — defective blower

Split A/c malfunction

My complaint as below. to samsung on 1-4-09 whose transaction number is [protected] no solution has been found to date.

MY COMPLAINT IS ' IN MY SPLIT A/C. I RUN IT IN COOL MODE 24 DEG. TEMP. FAN SPEED LOW AND I FIX THE LOUVERS SWING AT THE LOWEST POSSIBLE POSITION OTHERWISE THE BLOW COMES STRAIGHT TO MY FACE WHERE I SLEEP. NOW SINCE MIDDLE OF MARCH EXACTLY ONE HOUR AFTER I START THE A/C AND FIX THE SWING AT THE LOWEST LEVEL THE LOUVERS RETURN BY THEMSELVES TO THE HIGHEST LEVEL AND WAKE ME UP BECAUSE COLD AIR IS BLOWN IN MY FACE. THIS HAPPENS EXACTLY ONE HOUR THE FIRST TIME AND AFTER I RESET THE LOUVERS IT RECURS ANYTIME ie: the second time at no fixed interval. I HAVE BEEN WOKEN UP CONTINOUSLY SINCE THE LAST 60 DAYS. AFTER THE COMPLAINT THE SERVICE TECHNICIAN CAME ON FRIDAY 3RD MAY HEARD ME AND LEFT SAYING HE WILL HAVE TO BRING THE CIRCUITBOARD ON SATURDAY. THE 4TH HE DID NOT COME AND PROMISED TO COME ON MONDAY. HE DID NOT COME AND PROMISED TO COME WITHIN 2 DAYS. HE DID NOT COME AND ON THURSDAY ANOTHER TECHNMICIAN AGAIN CAME AND HEARD ME AND SAID HE WILL HAVE TO BRING THE CIRCUIT BOARD ON SATURDAY 11TH APRIL THE TECHNICIAN REPLACED THE CIRCUITBOARD AND LEFT AT 6-45 P.M. EXACTLY AT 7-45 P.M! . THE LOUVERS RETURNED TO THE UPPERMOST POSITION I RESET THEM THAN EXACTLY AT 12-00 AT NIGHT AGAIN THE LOUVERS RETURNED TO THE TOPMOST POSITION.
ALTHOUGH I RANG HIM UP IMMEDIATELY I RECD A SMS FROM SAMSUNG ON THE 13/4 SAYING THAT THE COMPLAINT WAS RESOLVED. I COMPLAINED IMMEDIATELY AND REREGISTERED THE COMPLAINT ON THE 14TH. NO ONE ATTENDED TO MY COMPLAINT AND TELEPHONICALLY THEIR SURAT OFFICE STAFF IGNORED ME AND THOUGHT OF THE COMPLAINT AS A FIGMENT OF MY IMAGINATION SO I RECORDED THE EVENT TAKING PLACE AND SENT A EMAIL TO THEIR SURAT TECHNICIAN ON THE 20TH APRIL MR. FARUK SHIEKH. HE ASKED ME TO GIVE HIM SOME TIME AS HE NEEDED TO DISCUSS THIS PROBLEM WITH HIS SUPERIORS AND HE HAD ENDING TO DEAL WITH TILL THE 30TH. THEN ON THE 2ND OF MAY I COMPLAINED TO HIS SUPERIOR MR. HUSSAIN AND A TECHNICIAN CAME TO MY HOUSE AND IN FRONT OF HIS EYES THE LOUVERS MALFUNCTIONED AT 3-20 P.M. I CALLED UP HIS SUPERIORS AND HAD HIM CONFERM THE EVENT TO THEM BUT TO DATE MY PROBLEM HAS NOT BEEN SOLVED NOR HAS ANY BODY APPROACHED ME.
I HAVE DEMANDED THROUGHOUT THAT SAMSUNG EITHER REPAIR THE MALFUNCTIONING BLOWER IMMEDIATELY OR REPLACE THE SAME.
Also loud crackling noise from A/c as when ice forms and cracks comes after around 8 hours of running at night. the technician says that since gas is o.k. he cannot find reason for the crackling sounds
WHEN I PURCHASE THE COSTLIEST PRODUCT IN THE RANGE I EXPECT PROMPT SERVICE AND THE SERVICE TECHNICIANS SHOULD KNOW WHAT THEY ARE DOING.
AS I AM LOSING SLEEP MY WORK SUFFERS.

I have suffered from sinusitis since childhood. I even had it operated upon.
Now as soon as air flow is directed at my face my nose gets blocked and I wake up and have to reset the a/c louvers repeatedly at night.
Since the last 60 days my sleep has been disturbed and so my work suffers and so does my health as I have to use Otrivin drops to relieve my nose of the congestion.