[Resolved]  Samsung Split Air Conditioner — Replace the product

respacted sir
i sen some email against to split ac (samsung)from jaipur.but one thing i forget to write that company service man told that i have to give one written app for replace the product
so request that if they give me service nicely then no need any action and if they dont give us
satisfaction then i will sen[censored] some mail to take action.
sorry for bother u.
regards
kavita chandnani
mo [protected]

Samsung Split Air Conditioner — No service after receiving complete payment

Dear Sir,

This complaint is in reference to the servicing of my Samsung Split Air Conditioner. The details of the complaint and the complete log details are:

1. We had logged a complaint calling at the Samsung toll free service center number[protected]. Our problem was discussed that the Air Conditioner does not cool and we were provided with a Complaint number [protected] and a time with a local Samsung service center to fix the problem.

2. The local representative was sent by the manager at Amritsar branch Mr. Arun Sharma and the repair was carried out. The representative took Rs 1700/- from us, stating that the GAS has been filled in the AC and from now on the AC would work fine. However the Samsung service center technician was unable to satisfy our need to ensure that the gas was filled 100% and did not have any service document signed by us.

3. It has been over 3 months and the AC is still not in a working condition and we have been chasing up and down with the Samsung service center in Amritsar. Mr Arun Sharma the manager at Amritsar clearly says that we would have to pay once again or else he would not fill the gas for us.

4. Now Mr Arun sharma agrees that if we pay half the amount he will still fill the gas for us.

5. We are completely unwilling to pay for the gas to be filled, as he would not like to pay for something twice when that gas has never been filled.

We would request for assistance on the same, as we are being strong armed to shell more money and no service at all. As the AC is in our Industrial premises we have also ended up in losses for not running our machinery which runs at 25 degree c.

Kindly Assist as this would be of tremendous help to us get value for what we paid for.

Thank you &Regards,

Mr. Naresh kapoor
+91 [protected]
Abhishek textiles.