[Resolved] Samsung Split Air Conditioners — WARRANTY NOT HONORED

unitmbd

from Mathura, Uttar Pradesh

Address:

Moradabad, Uttar Pradesh

Samsung customer care recorded complaint , provided complaint no but no one visited.
Split air conditioners all declared non operational in three years o[censored]se whereas compressor warranty is 5 years.Service centre not giving in writing status of air conditioners nor preapred to repair these inspite of charging huge amounts as repair charges.Comprssor replaced last year on 25/05/2011 under declared warranty for one year still no service being provided.
This Samsung fleecing indian customers and growing as multinational at cost of indian customers due to weak consumer laws.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

unitmbd

from Mathura, Uttar Pradesh

WE PURCHASED TWO SPLIT AIR CONDITIONERS OF TWO TONNES CAPACITY EACH.WITHIN 3 YEARS INDOOR AND OUTDOOR CONDENSERS HEVE BECOME LEAKY.IN SPITE OF PAYING HUGE AMOUNTS TO SERVICE CENTRE SAMSUNG MORADABAD WHO SENDS EXTENALLY HIRED MECHANICS AIR CONDITIONERS ARE NOT WORKING. SERVICE CENTRE IS NOT PREPARED TO GIVE IN WRITING THAT THESE MACHINES ARE CONDOME AFTER THREE YEARS OF WORKING AND ALSO NOT SERVICING THESE MACHINES.ALSO NOT STANDINF WARRANTY FOR COMPRESSOR CHANGED LAST YEAR ON 21/05/2011.
THESE KOREAN COMPANIES ARE FLEECING INDIAN CUSTOMERS

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