[Resolved] Samsung Star — Touchscreen not working | |
Hi, I have a samsung star and its touch screen stops working. I took the phone to the Customer service center they kept the phone for 3 days and then they returned. Touch screen was still not working. So I took the phone again they told me that I was using a MicroSD HC card which is not supported by the phone(Which I later confirmed that it is supported.). Then I used the phone without memory card but touch screen was still not working. Then I went again to the Customer service center they again kept the phone for 3 days and then they returned. Still it wasnt working then he said that my SIM Card was not working and that was causing the problem. I tried with few other SIM cards but still the problem persist. Then I decided to contact Samsung directly over their website. I send them 3 mails in 15 day interval but I didn't get any fruitful response. All they replied was that they are forwarding my request to concern department and that department will contact me. I have called them atleast 10 times but they don't seem help at all. Its been 1 month since my last mail to them and they have not contacted me yet. My phone is not working since last 2 1/2 months. How do I get resolve my problem. Neither samsung Customer Service center nor samsung online help is able to solve the problem. Can you help me. Thank you in advance. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
On Jan 2nd 2010, I took it to Samsung Authorized Service center in Dinnur Road, RT Nagar, Bangalore as adviced by Mobile Store of New BEL Road. Till now, this service center is saying that Samsung is NOT sending spare parts to this. I visited them freshly today too (Jan 30th 2010) - I have the same reply.
I have posted the details of this issue and how Service center is not having the spare parts, on Samsung Mobile website with my email address in mid-January. I have not heard back from them.
Iam not understanding why Samsung is not serious about the customer service.
If any further details are needed in this regard Iam glad to give.