[Resolved]  Samsung Star Mobile — Lost mobile at service center

Address:

Bangalore, Karnataka

I am writing this complaint after being completely harassedby personnel at Samsung Service center at Bangalore i.e.
Samsung Indian Electronics Pvt Ltd
#9, 1st Phase 27th Main,
Ring Road
BTM Layout, Bangalore-76.

This all started happening on 24-04-10 when self had gone to said service center to get my Mobile phone touch screen rectified as it was not working complaint no. WA [protected] and self was told that touch screen was out of stock and will get it touch as soon as it comes but even after waiting for more than a month to my astonishment there was no call from the service center.
Later, called up the service center and briefed that now touch screen is available therefore, I can come and get it rectified in 15 mins. I went on 28-05-10 around 16:00 hrs to the service center and there waited for more than an hour for my turn to come.

Staff Mr. Srinivas came and took the complaint Work order no. 287 and said he will get back to me once the phone is rectified. Self went on following Monday i.e. 31-05-10 and still the phone was not ready.
I stay very far away from the service center that is almost 50 kms away but still i went on 05-06-10 at 16:00 hrs when checked was informed by the manager Mr. Prakash that Mr. Srinivas is not on duty therefore to come some other and also gave Mr. Srinivas's Number i.e [protected] but i still persuaded him to handed over the phone to me as i was coming from far away but was told that phone has to be collected from Mr. Srinivas only.

Self came back again on 12-06-10 to catch Mr. Srinivas to collect my phone. Self handed over challan to Mr. Srinivas, he came with the phone of same model and said there was some circuit problem also which was not there at all apart from the touch screen. Self checked on the phone and to my shock the phone was not mine as the IMEI no. was not matching which was on the work order and the purchase bill. When asked for a clarification on the same Mr. Srinivas said "ITS OK AND YOU CAN KEEP THIS PHONE and also said " YOU CAN GIVE ME THE ORIGINAL BILL AND I WILL CHANGE THE IMEI NUMBER AND PUT THE COMPANY SEAL" and took the bill changed the IMEI number and said "THIS SHOULD BE FINE" this really frustratedand how can SAMSUNG do such blunder and staff having such a casual and an illegal attitude and said I want the same phone back.

Mr. Srinivas said that give me some time i will search for the and will it back to you, infact he also told he will give me a call. BUT as usual didnt recieve any call and self had to call again and was told that phone is lost and again the famous saying he will get back to me.

Till date no call from his side. Really want an explanation from SAMSUNG whether they give this sort of service to their customer. Infact this was the 1st and the last product that I have used of samsung. I was very very deeply attached with the mobile phone as it was an engagement gift from my fiancee.
I think if there is no reply from your side i will have to move to consumer court.

Regards
Vinamra Mehrotra