[Resolved]  Samsung Star — Non provision for Services for over 3 months

Address:

Mumbai City, Maharashtra

Subject: show cause notice - samsung india
To: support.[protected]@samsung.com
Cc: [protected]@network18online.com
Date: Tuesday, 16 November, 2010, 6:46 PM

To,
SAP MOBILE
5, TARDEO AG MARKET,
TARDEO MUMBAI

Reference : Model GTS5233A
SI No RW5Z107332X
IMEI/RSN NO [protected]
Work Order No. - NONE
Customer Name : HUZEFA M MALA
Contact No.[protected]

Subject : SHOW CAUSE NOTICE AS TO WHY LEGAL PROCEEDINGS
SHOULD NOT BE INITIATED AGAINST YOU.

Respected Sir,

1. I, Huzefa M. Mala had submitted my Mobile " Samsung Star " as per the details mentioned in reference above, on 12/09/2010 at 14:15 P.M. I had reached at the aforesaid customer centre with my Mobile Handset at approx. 12.30pm. On the First day itselt, I was ill treated and was made to sit in the customer center for approx 1hour 45 min just before accepting my mobile for repair.
2. Since then, ideally i have been called by your Front-Office Coordinators (FOC's) every week but neither any satisfactory service was provided nor reply. The reason shows by your FOC's was reloading of software as part of servicing of mobile.
3. I have to state that your Staff-FOC have ill treated me every now and then by not giving satisfactory answers and making me wait for atleast half-an-hour ideally every time i visited the said customer centre. Also, no services have been provided till today where more than two months have passed by.

PLEASE SHOW CAUSE AS TO WHY LEGAL PROCEDDING SHOULD NOT BE TAKEN AGAINST YOU FOR :
1. NON-PROVISION FOR SERVICES I.E. LOADING OF SOFTWARE FOR OVER A PERIOD OF TWO MONTHS.
2. ILL TREATMENT BY YOUR STAFF FOR OVER A PERIOD OF TWO MONTHS.

Regards
Huzefa M. Mala
[protected]
==========================================================================
The above is the subject matter of email sent to support.[protected]@samsung.com on Tuesday, 16 November, 2010, 6:46 PM.

I have to state that the said Mobile was submitted to SAP MOBILE, 5, TARDEO AC MARKET, TARDEO MUMBAI on 12/09/2010 at 14:15 P.M. for some fault which required reloading of software. However, the Company have defaulted as follows:
1. Non provision of services for over 3 months approx i.e reloading of software
2. No reply to show cause notice sent above.
3. ill treatment at the center by its staff many a times
4. ill treatment over phone calls by not providing any information and calling at the service center again and again, but not providing any services.
5. Calling again and again at the service center at tardeo, and not giving any positive reply or services.

This has caused extreme and undue hardship to me for which I seek appropriate compensation from the said Company.

Regards
Huzefa M. Mala
[protected]