[Resolved]  Samsung Star — worst service quality

Address:

Warangal, Andhra Pradesh

Samsung is providing a worst service for its customers. I had bought a samsung star touch phone (model no: s5233a) on june 23rd 2009. Its touch was not functioning and i gave it in service center on march 9th. When i gave, they said that as there is a shortage of spares, we cannot return it in this month. So i called them in april and they said stocks did not come, pls wait for few more days. I said ok and then again after few days they repeated the same problem. I have mailed about the problem to the company. After few days someone from samsung service called me and told that your mobile is ready for delivery. When i went there in the morning at about 10.30am, they asked me 1/2hr. Again i went at 12pm, again they have asked 1/2hr. So i went in the evening at about 5pm, to my surprise they said that the mobile is not ready. They said it has got a motherboard problem also. Here my question is if the mobile is not ready for delivery how can they call me and tell that your mobile is ready for delivery?., If it has got a problem why didn't they inform me it in the morning itself? Really this is a worst service from samsung. When i gave the mobile to them, its keys were functioning properly but only the screen was not functioning. But today they say that its motherboard also has got a problem. I cant understand this. I am being mentally tortured with this worst service quality. Also the response in the service center looks quite different from that of other service centres. I doubt whether these people are trained for this job or not. Samsung being a worldwide reknowned company is providing such a cheap quality service. Hence i request not to go for samsung. Their mobiles are not upto the mark and their service is even worsssstttttttt.