Samsung Syncmaster 20" Tft Monitor — permanent blue line on screen

Address:

Agra, Uttar Pradesh

dear sir mam,
i had purchased samsung syncmaster 20" tft monitor on 18/05/2010.
from one month a permanent blue line is coming on the screen.
i have reported this to samsung complaint cell also.
my request no.is [protected]. engineer visited and suggested to replace the tft.
proposed date of the engineer visit was 16/08/2010.
till 22/08/2010 no body is visited to me.
helpline assurence is also false.
kindly help me and make some pprovisions to replace mt tft monitor.

P.L.KATARIA
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