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Hi,
I got Samsung Grand in the month of JULY 2013 which was the
biggest disaster. I started calling and logging complaint from the month of
September though it was an Rs20000 new phone. Only and only problem with phone
is Battery drain, Heating issue and Hang issue. I am going to mention few dates
and my experience with Customer care and Samsung Service Centre. Details are as
follow.
Samsung Reference# [protected]
18th Sept 2013- Called 3 times to address my issue and for
replacement
23rd Oct 2013- Called
to address my issue again.
23rd Feb 2013- Called to address my issue again and to know
the location of service centre
28th Feb 2014- Visited or got my phone back from Repair
centre with one more issue that phone vibration was not working.
07th March 2014- Called back to report vibration not
working.
11th March 2014-Visited or got my phone back from Repair
centre. After repair I was facing same issue. My issue still being unresolved.
19th March 2014- Called back to report all the
same issues with my phone and escalate this is to highest level but customer
care and service centre convinced me to go back to service centre for the last
time.
1st April 2014- Visited or got my phone back from
Repair centre. I started facing same issue again.
10th April 2014- Again called to report my
concern. Finally speaking to care team asked for replacement. Care team said
they need 24hrs for reply from concern dept.
11th April 2014- No reply from Samsung called
twice with no outcome.
After escalation with Samsung and going to Samsung service
centre 3 time for the same problem, the only solution they gave me 3 months
warranty extension or told me to get the phone for the 4th time for
same issue.
I am looking forward for Phone replacement. If I don’t get
any solution or positive response from Samsung very soon, I am going to file
complaint in Consumer court, Police station and all possible highest
escalation.
I got Samsung Grand in the month of JULY 2013 which was the
biggest disaster. I started calling and logging complaint from the month of
September though it was an Rs20000 new phone. Only and only problem with phone
is Battery drain, Heating issue and Hang issue. I am going to mention few dates
and my experience with Customer care and Samsung Service Centre. Details are as
follow.
Samsung Reference# [protected]
18th Sept 2013- Called 3 times to address my issue and for
replacement
23rd Oct 2013- Called
to address my issue again.
23rd Feb 2013- Called to address my issue again and to know
the location of service centre
28th Feb 2014- Visited or got my phone back from Repair
centre with one more issue that phone vibration was not working.
07th March 2014- Called back to report vibration not
working.
11th March 2014-Visited or got my phone back from Repair
centre. After repair I was facing same issue. My issue still being unresolved.
19th March 2014- Called back to report all the
same issues with my phone and escalate this is to highest level but customer
care and service centre convinced me to go back to service centre for the last
time.
1st April 2014- Visited or got my phone back from
Repair centre. I started facing same issue again.
10th April 2014- Again called to report my
concern. Finally speaking to care team asked for replacement. Care team said
they need 24hrs for reply from concern dept.
11th April 2014- No reply from Samsung called
twice with no outcome.
After escalation with Samsung and going to Samsung service
centre 3 time for the same problem, the only solution they gave me 3 months
warranty extension or told me to get the phone for the 4th time for
same issue.
I am looking forward for Phone replacement. If I don’t get
any solution or positive response from Samsung very soon, I am going to file
complaint in Consumer court, Police station and all possible highest
escalation.
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from the first week itself the mobile is automatically restarting.Then I contacted samsung service centre.They seviced my phone,but the problem still remains.Now my phone has no sound..No speakers are working..I dont know what to do..Shall they replace my pone...Please reply me