[Resolved]  Samsung Ton Window Air Conditioner — Problem with Samsung Air Conditioner

Address:

Central Delhi, Delhi

Dear Sir,
I bought two new 1.5 Ton window Air Conditioner of Samsung in April 2009.
After 3 months one AC stopped working and was replaced by Samsung after a big fight and then the gas in other AC leaked twice last year which was filled by the company.

Now again I lodged a complaint on 21 Sept 2011, to SAMSUNG following cooling problem with both the AC.

On 22 Sept 2011, after the Samsung technician visited and checked the AC, he confirmed that the gas has leaked in both the AC once again and both the AC will have to be taken to the workshop for repair and it will be charged Rs.4000 each for filling the gas.

Since the Compressor of both the AC is under the warranty period of 5 years, they should not charge any money for the leakage of compressor, but I was told that the Gas of AC is not covered under this warranty.
Now I am fed up with frequent problems with my AC (since the time I bought it) and the attitude of the company (SAMSUNG).

I even lodged complain on http://pgportal.gov.in/Grievance.aspx and my reference no is DOCAF/E/2011/00850 , but till date, there is no response.

You are therefore requested to instruct the company to rectify my AC without levy of any charges for the gas and compensate me for the harassment.
Anand Kumar