[Resolved]  Samsung Tv - Dniejr. , Model No. Cs21a330xlb — No Response on complaint number[protected]

I have problem with my 21" Samsung TV - DNIeJr., Model No. CS21A330XLB. There was no sound and component channel stopped responding. I logged complain on 3030 8282 with number[protected] on 15 May 2009.

Service center contacted me on 16th May 2009 noon from no.[protected], that service engineer would visit my residence anytime till 8.30pm to fix up problem. When asked to give exact visiting time, they never responded. When I insisted, they gave me 5pm to 8.30pm, a pretty long time-range to waste someones saturday evening. And I endedup waiting all saturday evening for service engineer to fix up my tv, calling up your local service center in vain.

On 17th May 2009, I re-called service center, that informed me Service center is closed on Sundays. I was then told repairs would be attended at 11am. I have office at 11am on Monday, and I cannot skip
my office waiting for your service man to turnup to fix my tv, with an uncertainty of him turning up.

When complained about service center to call-center, service engineer named 'Giri' called me around 4.30pm evening, stating he would visit me in next 3 hours. I had engagements at 5pm, and I really
dont want to miss that waiting in vain for your engineer to visit my residence, so had asked him to visit around 7pm. I had called up around 7pm to confirm his visit, and was told he would be visiting in
another 2 hours, which was again waiting in vain.

Service Engineer finally visited late in evening at 6.30pm and said some board is not working and needs to be replaced. He said it would be done in next 3 working days. I had busy-schedule all week and could not frequently followup with service-center. On Saturday, after 6days, May 23 2009, I call-up service center 3 times for escalating this issue as they had never followed up on bad-component in TV, and never had ordered original part yet, and now buying in 3 more days.

I wonder whether my TV would be ever fixed without frequent daily followup with Samsung India Service Center.