[Resolved]  Samsung TV — poor Service

Complaint on Samsung Authorised Service Center
To
Regional Manager
Samsung India

I HAVE PURCHASE A TV ON24/11/2008(CS29Z57MVTLXTL) S NO 10653PAQA00215J FROM GUPTA ELECTRONICS EAST ROHTASH NAGAR SHAHDARA DELHI 32. IT HAS COLOURS PROBLEM AND SOUND PROBLEM. I MADE A COMPLANTS ON 7/12/2008. (NO [protected]). MY TV SENDS TO SERVICE STATION ON 12/12/2008. IT’S COME BACK ON 20/12/2008. BUT PROBLEM IS STILL EXIST. ON COMPLANT ONCE AGAIN TV PICKED UP BY SERVICE CENTRE ON 22/12/2008. I AM VERY UPSET BY ALL THIS PROCESS. NOW PLEASE CHANGE MY TV. I SHOULD NOT ACCEPT REPAIR TV.

Till date I have no response. Service center persons tolled me that there is no time limit it takes more then one months. I can not accept this type of service from Samsung. I mail many times and call customer care and service center many times but all in vain. I have no option to complaints in consumer court.KINDLY LOOK INTO THE MATTER.

Pradeep kumar
[protected]
K-14/3 s no 16
West ghonda
Delhi 53
india

I HAD LODGED A COMPLAINT FOR MY SAMSUNG TV COMPLAINT NO [protected] DT. 25.10.10, SERVICE REP. VISITED ON 28.10, INFORMING THAT DUE TO NON AVAILABILITY OF PART IT WILL TAKE APPROX 3 DAYS, HOWEVER IT WAS VERY PAINFUL CONTACTING THE LOCAL DEALERS ON NO [protected], WHERE UNEDUCATED FEMALES WHO DOESNOT HAVE SENSE TO TALK TO HAD MADE FALSE COMMITMENT THRICE FOR REPAIRS.
FINALLY I LODGED THE COMPLAINT AGAIN AT THE TOLL FREE NO, THEY PROMISED THE REP TO VISIT ON 4.11, HOWEVER NO ONE VISITED.
EVEN TODAY 6TH OF NOV, DESPITE VARIOUS CALLS I HAVE ONLY RECEIVED FALSE COMMITMENTS.
TO MY SURPRISE IT WAS TOLD THAT MY EARLIER COMPLAINT WAS CANCELLED BY ME DUE TO HIGH REPAIR.
I AM AFRAID THIS KIND OF SERVICE BY THE DEALERS WILL MAKE THE COMPANY SHUT DOWN, THE CUSTOMERS HAVE OTHER CHOICES.
CAN SOMETHINSG BE DONE FOR ME????
At Samsun customers are treated like fools...

I PURCHASED A 32" LCD TV FROM A DEALER IN AHEMDABAD NO 25 JAN 11. I WAS GIVEN A TOLL FREE CUSTOMER CARE NO BY THE DEALER TO REGISTER MY REQUEST FOR THE FREE WALL MOUNTED INSTALLATION OF THE TV AS IT WAS BEING OFFERED BY THE COMPANY. I CALLED ON THE NUMBER AND I WAS BEING AN COMPLIANT NO. UPTO THIS TIME EVERYTHING WAS FINE THE NIGHTMARE BEGINS NOW IF IT WOULD NOT HAVE BEEN A TOLL FREE NUMBER MY MOBILE BILL WOULD HAVE BEEN THE SUM TOTAL OF LAST FOUR MONTHS BILL. BUT FOR PAST FIVE DAYS I HAVE BEEN WAITING FOR THE INSTALLATION THE CUSTOMER CARE HAS THE SAME REPLY THAT YOUR REQUEST HAS BEEN FORWARDED TO THE SERVICE CENTER AND OUR EXECUTIVE WILL VISIT YOU BEFORE 8 PM GIVING ME A HOUSE ARREST FOR THE DAY. A CUSTOMER EXECUTIVE ALSO SAID ME THAT YOUR COMPLIANT HAS NOT YET BEEN REGISTER AND I AM REGISTERING YOUR COMPLIANT. ON UPDATING HIS GEN HE STARTED MAKING SILLY REASONS THAT "SIR OUR SOFTWARE IS UNDER UPDATION THAT IS WHY I COULD NOT GIVE YOU RIGHT INFORMATION". SAMSUNG CUSTOMER CARE TO LOOK INTO THE MATTER

Dear Sir,
I had registered a complaint regarding the repair of my Samsung TV Model No.CS21A530FL/2011 ULTRA SLIM FIT TV having 50cm Size on 23.04.2014 vide Account No.[protected] and Service Order No.[protected]. But till date no action was taken from your end to resolve my complaints except some phones from your good office. In this connection it may please be noted that most of my house holdings are the product of Samsung like Refrigerator, Mobile Phone, TV etc. But now days your service is extremely poor and valuable customer like me waiting for more than 7 days for just attending the complaint. I am eager to wait for a good service from you other wise I will be forced to provide bad impression on your customer service.

Thanks
Anil Kumar.B.
Kavyanjaly, Chola, Panmana Puthenchantha PO,
Chavara, Kollam, Kerala 691587 phone [protected]