[Resolved] Samsung Tv Wide Vision — picture not coming even though sound is coming | |
Dear Sir/madame, I had given a complain regarding my tv not working on 06th july 08 at about 1100 hours to your complain tele no 30308282.My complain was registered and BP No given as [protected].I received a SMS on my mobile accordingly. Today ie 07th july 08, I rang up thrice to the same tele no where my call was answered by three different person promising me that someone ( the engineer ) will be reaching my residence anytime.Till now time is 1925hours(7-25pm), no one has come nor have I received any telephone call. Is this the prompt service that you are providing.I am sure some one needs to take some action at least now.I must add here that when I asked the operator name (HARISH )at 1915 hours, he just said that someonewill attend to the complain when they have the time.Is this the CUSTOMER SERVICE that is being provided. I am ashamed of myself today since I have all my home appliances from SAMSUNG (music system, washing machine, refrigirator, tv, cell phone and three ac s) Can I request you to take neccessary action pronto Regards, Col Saikia Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Samsung TV — Picture not comming
Sir,I have launched a complaint at samsung service centre for picture problem one and half months before, Service person has come twice for the same problem and corrected. Two weeks before i.e. on 02.12.08 I have launched the same complaint and the complaint no. is [protected] but till now nobody from the service centre has turned out. One and half months before service person has suggessted us to change the Board and we have replaced it with the new one. Till now the problem has not solved and this is the third time I have lanuched the complaint for the same problem. I am sorry to say that your people are unable the solve problem because this is the third time the complaint has been launched for the same problem.
Kindly solve the problem and give us permanent solution.
Chandrasekar B.V.
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samsung tv wide vision — picture not coming although sound is coming
Dear Sir/ Madame,In reference to my earlier request(I am not calling it a complain)send yesterday --BP no [protected] Can I expect the said repair to be done sometime today ?
My time is important like everyone elses.I need to go home from my office and keep waiting for your so called THE ENGINEERS to arrive--please understand and if the complain cannot be proccessed please let me know so that I can forget the whole incident as a bad dream and move on with some other product.
Regards,
Col Saikia