[Resolved] Samsung / U600 Mobile Phone — Samsung service center - sec 22 chandigarh pathetic functioning | |
To Regional Manager Samsung Sir This is to bring to your notice the poor and pathetic service provided by your service center in sec 22 chandigarh. I have a samsung phone U600 which I got from London (from The Carphone Warehouse). Though my phone was in warranty but these people asked me that since it is from outside india so I have to pay for it. When i gave them the phone there was some problem in the display but it was coming up and the next day tey told me that since display is not coming properly they need to change the ribbon adn display both which would cost me 1750 rs. I had no option but to agree as they had already played their game and did the display malfunction but I got the phone after 1 month as they kept onlingering for one thing or other. The attitude is so worng of the people working there. you just utter a word and they say openly dont take samsung products. but the peoblem didnt end there. it was just 20 days that the problem again came and since 4th June to till date 23rd June my cell is again wiht them. They have called me many a times on the context thta the phone is ok and when I go there they say that it has not been done. Please let me know what need to be done in this case. I think I shall have to file a cunsumer court case now. Thanks Sagar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Samsung — Mobile phone U600
I had purchased a samsung mobile phone U600 last year, which is still under warranty.It is not working now i.e the battery is not charging.When I took it to their authorised service centre BHARAT COMMUNICATIONS AT RG Complex, DB Road, Delhi-the so called service engineer said it was a battery problem and he would check it.So I waited for nearly 2 hrs.Then on his recommendation bought a new battery for Rs 727/=.But till that battery was charged the phone worked fine and then went dead again.Next day when I went back to the service centre, on my insistence he opened the phone and then told me that fluid had gone into the charger IC which needed replacement at tha cost if Rs4300/- and since the damage was due to liquid it will not be covered under warranty.How a single drop of liquid can go into an absolutely undamaged phone with a cover on the charging port really baffles me????Kindly advice.