[Resolved]  Samsung — Samsung cheating customers - Galaxy I5510

Samsung Galaxy i5510 — Poor Mobile Repair Service

Dear Samsung Support .

With utter disappointment , I have to convey the pain I had to go through your Samsung Mobile Service Centre at Lajpat Nagar.

I had brought Samsung Galaxy 5510 around 3 months ago. After 2 months o[censored]sage , the touchpad used to stop working intermittently although the keypad used to work properly. I went to the Lajpat Nagar Service Centre and was told that there was Liquid Issue because of which the receiver was not working. I readily signed the document and gave the phone for servicing. I was also informed that since Liquid Problem doesn’t come under warranty , hence I would have to pay the charges . This happened on the 18th June .

Few days passed and I wasn’t provided any update .After some days , I called and was told that it would cost Rs. 2000 for the same . I agreed for the same . After few more days , there was no proactive call from the Customer Care and it was me who had to call . I was told that they would check the status and call back but the call never came .This happened continuously for some days .Day before yesterday when I assertively asked for the status , I was told that the Motherboard had got damaged and it would cost around Rs. 6000


This thing is not acceptable when the cost is increased from Rs. 2000 to Rs. 6000 and the customer is informed not proactively but only when he calls , and that too after a month has passed.


This poor service has caused great inconvenience to me and created a negative image of Samsung Service among me and my friends . Also this has let us to have a perception of poor service and refrain from buying future mobiles if such service is provided .


I would request you to kindly look into the matter gravely .

Regards ,
Gautam Khantwal ,
M +91-[protected]
| [protected]@foreian.com || [protected]@yahoo.co.in |

SAMUNG GALXY POP IS GOOD IN LOOKING BUT IN THE NAME OF SATISFACTION IT IS HIGHLY DISAPPOINTED. I SUGGEST NEVER TO BUY SAMSUNG MOBILE .

Samsung Galaxy i5510 — COMPLAINT

Dear Sir,



This is to inform you that after repaired three time my Samsung
mobile form Samsung care but still I am facing same problem till now
it is not working properly. When I was repaired my mobile last time
after that display & slider of the mobile not fitted properly. I do
not want again and again mobile repairing .In this mail Trail mail is
mentioned and all types of mobile problem which I faced. Please
refund my mobile payment or replace my mobile phone .I hope you feel
my problem and help to solve it as soon as possible.





With the help of network18 I want to take of a common people voice
to Samsung India private ltd because Rs 8600/- is a very biggest
amount for a middle class family I hope you that I would gain justice.
I shall be very thankful to you.

MOBILE PURCHASE DATE[protected]



Rakesh Kumar

Mob -[protected],[protected]