[Resolved]  Samsung W169 Mobile — Poor Quality

Address:Sonipat, Haryana

I have purchased a Samsung Mobile handset W169 on[protected] from Spice Retail Ltd. Sonepat. inv no[protected].I found the phone has problem from day one the set get switch off it self,after 2-4 minute talk my voice goes off and always have to disconnect the call and make a fresh call.Get no response from the service center and they say they will not change the defected product.
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Aug 13, 2020
Complaint marked as Resolved 
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Pravin Kumar Bansal
[protected]
[protected]
[protected]@gmail.com
[protected]@rediffmail.com
I have deposited my phone at your sonepat service center, please note that data transfer facility was told me by seller by which we can transfer contact and other detail to pc and back but now service center people says that this feather is not part of phone if this is so it is regrettable and and need your attention solution .
your service center people said that they have to order some parts to be replaced in the hand set and it will take time and the set is there with them.I want a replacement of the hand set as there is problem from the day of purchase.Please do the needful.
My phone is still at service center even no standby is provided, I am suffering with no fault on my part and poor response from the company.It is highly regrettable that despite my repeated request and information I am not getting any solution.
TO DAY I GOT THE PHONE BACK FROM SERVICE CENTER BUT PROBLEM IS UN SOLVED UNABLE TO CONNECT THE PHONE TO LAP TOP THROUGH DATA CABLE.
I regret that the issue is still no resolved, The phone is still not getting connected to pc via samsung pc suite.please do the needful in the matter.

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