Samsung Washing Machine 5. 5 Kg Front Loading — Hyderabad customer service is worst and they will cheat with customers by charging for not doing any repair work.

I have purchased Samsung washing machine 5.5Kg front loading with 18000/- from TMC. After 4 months o[censored]sage it started leaking water from bottom. I have browsed samsung site and called customer care for registering complaint. They have registered my compaint and give complaint number ([protected]). The service engineer came and checked the equipement and said some screw was broken. Replacement will be done at Samsung Service center. After repeated follow up's they have taken the equipement to "Vinayak Samsung Service center" located at Kukatpalli, Hyderabad. After 10 days of follow up every time they said part was pending from order.

I asked them, with out nut and bolt availability why you have moved the equipement and even after 10 days same response. One day I asked not to do any repair I will take it to some other shop where the part is available. That day evening Vinayak Service engineer called me and said washing machine is ready and it will be delivered. I felt happy, they delivered the equipment at night 8PM and dispatched the equipement and said we need to move to pick up some other equipment by charging Rs: 550 for service ( Transporation: 150, other :100, Nut: 100, Service change: 200).

We have connected the equipement to verify the functionality, surprise the problem is same and nothing was done from the Samsung service center (Same water leakage).

I was angry, and Vinayaka Service center cheated me and charged Rs:550 for not doing any thing. I called Same service center but response was wage and the service center is not having any engineers who can do quality servicing.

After that I called Hyderabad Frachise officer and informed the happenings. But the response is null and there is no update at all.

Conclusion: Please do not buy any Sumsung products in Hyderabad, post service was very bad. Similar experieces are there with many of my friends who has Samsung products. This review is to create awarness for the new buyers and not to fall into same issues.