[Resolved]  Samsung / Washing Machine — Poor Service attention

Address:

Allahabad, Uttar Pradesh

I had purchased a fully automatic 5.8 Kg washing machine from Samsung Showroom at Allahabad about 4 yrs back.
In March 2010 the machine packed up and on several complaints and phone calls the mechanic turned up and said that the PCB Assembly was defective. It would have to be replaced. I agreed and they did the needful for which I paid Rs.3042/- vide receipt no 8157 dated 25.03.2010.
Now less than six months have passed and the machine has again packed up. Phone calls to the service centre remain unanswered.
One phone rings and is not picked up (no. 2400425), whereas the other phone[protected] has been disconnected for nonpayment of bills.
I managed to get the number of the call center at NOIDA and lodged a complaint no.[protected] but more than six hours have passed and no one has called back or visited.
This is abominal service and despite best efforts no one is prepared to give the phone number or email ID of any higher up official who can be contacted.
Please see what can be done to help.
Thanks