[Resolved] Samsung Washing Machine — worst after sales service | |
we purchased a samsung semi automatic washing machine (7200) in 2005 at mumbai, it was in good condition, at present we are living in bhatinda (punjab). the machine got break down i complaine in local service center they came after 3 days of complaint and checked the machine gone back after analysing the problum(Timer damaged). Again came afetr five days with local sapre part but didnt informed us that it is local and fieetd us by saying he part is genune. after satrting the machine my wife wife shown them the problum again. then i saked them to show the part there was no any identification, correlation or marking on the part. we complained to service center head and asked them to bring the original part and fit it, that time they said we dont have original part pl log the comalint to toll free number. so many times we loged the complaints but no hearing. It is already 2 months over to that perticular incidence we are not knowing wt to do can any one suggest us please... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Sir
For Past three months I compalin for washing machine nano 6.5 kgs, not working properly to the dealar AG & Co Ambur Vellore district some one from your service centre came and told one parts is not functioning I will replace the same after two months another service man came he told that machine is ok no problem with parts the surface washing machine kept is tiles pls put stand it will be ok on his advice i put a stand even than the machine is not working properly also inform to you that the prodent i bought in july 2009.pls take action other wise i go to court and it will affect your brand in the market.
For Past three months I compalin for washing machine nano 6.5 kgs, not working properly to the dealar AG & Co Ambur Vellore district some one from your service centre came and told one parts is not functioning I will replace the same after two months another service man came he told that machine is ok no problem with parts the surface washing machine kept is tiles pls put stand it will be ok on his advice i put a stand even than the machine is not working properly also inform to you that the prodent i bought in july 2009.pls take action other wise i go to court and it will affect your brand in the market.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
but my complain was not entertained by anyone...they gives excuse like, its a season time and we dont have sufficient staff and all this stuffs...atlast, they paid attention to my complain and took the machine to workshop for repair and said that they will deliver it to me after 2 days...but its more than 4 days, they are not responding...i am fed up from this product...i must say, that one should not buy the product from this company as its after sales service is WORST