Samsung Washing Machine — Complaint not attended to...18 days

This is regarding my complaint to the customer care division of Samsung electronics
Complaint No:[protected]
Made on - 10th July 09
Washing Machine Model:
Visited on:18th July 09
Technician : Mr Ramesh [protected] of Prem Electronics, Kukatpally.
According to the customer care they have dispatched the part that needs replacement, according to Mr Ramesh it has not yet come...this has been the story from the 20th of July.
Today, I spoke to one Mr Shah, a senior at the customer care, he told me that Prem Electronics is closed down and are no longer the service center for Samsung. Then who is Mr Ramesh claiming to be? When will my washing Machine get its Drain Pump?
I hope I can find a solution to this problem via this forum. I have been calling the customer care a minimum of twice a day and they put me on hold n hold and each call lasts a minimum of 20 minutes. Will they ever understand how much the washing machine is costing me??