[Resolved] Samsung Washing Machine — No response from company customer care regarding repair and then refund of washing machine
Aaniruddha Sudhakar Deshpande
1. I purchased Samsung washing machine model WA82HAG/XTL 6.2 Kg for Rs .12730 from Nasik on 01 Feb 2006. Since I am in Army I have got posetd to Jhansi.
2. On 23 Jul 09 the same machine stopped working. I gave the complaint to cust care at Jhansi and Technitians came in 2 days. They told me that PCB of the machine needs replacement and it will come within a week.
3. After 1 week I called up cust care but PCB was not received by them. They told me to call up after 1 wk. After 2 wk they told me that company has stopped making PCB of the same model and now copany will give me refund of the machine after reducing the amount of depriciation.
4. Now more than 4 months have gone but there is no responce from customer care jhansi. Mean while i had registered my complaint on samsung official website on 19 aug 09 because of no responce from Customer care at Jhansi. The BP no of complaint is [protected]. But the centralised call centre does nothing but inform defuncked customer care at Jhansi only to solve my problem.
5. Pl help Me in this regard and advice further action.
Complaint marked as Resolved Aug 14, 2020