[Resolved] Samsung Washing Machine — non availability of spares

[Resolved] Samsung Washing Machine — non availability of spares

H hemant bansal from Bengaluru, Karnataka

I HAVE SAMSUNG WASHING MACHINE P1053 I AM STRUGGLING TO GET MY MACHINE REPAIRED . THE DRAIN PUMP ASSEMBLY IS REQUIRED TO BE REPLACED . AS PER TECHNICIAN IT IS NOT AVAILABLE. IN FACT AS PER HIM MODEL IS DISCONTINUED . NOW THE DRAIN PUMP/ MOTOR IS ALSO NOT IN STOCK. THIS IS VERY DEPRESSING. I WENT FOR SAMSUNG ONLY BECAUSE OF BACKUP SERVICES . IT SEEMS NOW THAT MERELY IN 3 YEARS THE MACHINE IS GONE USELESS. IS THERE ANY REMEDY TO THIS . HOW CAN A COMPANY SIMPLY STOP PROVIDING SPARES. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

behari lal

from Jangaon, Telangana

I have a similar Problem PCB requires replacement and it is not available, they are suggesting they will take the machine back after deducting 22% depreciation per annum machine is over 4 years old, and it appears it has become scrap a very poor customer care from Samsung

Behari Lal

elemirac

I live in Serbia. Over here we don't have spare parts even when the rest of the world have them (really!), so I always have to replace everything with whatever I find that fits. Today I actually fixed the drain pump, without replacing. Propeller was not rotating, it was slipping on the rotor, if you understand me... Motor was OK, rotating well, and I just glued the propeller to the rotor, so they can spin together, and it works now!

dyjoshi's reply, Aug 1, 2017

Hello! I am really impressed with the innovative idea you had adopted and made the machine to work. I trust the machine still works fine. I have similar (identical) problem and would like to glue propeller. Please let me know the procedure to do so and type of glue I should use for the purpose. With Best Regards