Samsung Washing Machine — False assurance

Dear Sir,
we have purchased samsung fully automatic washing machine from Eswar Radio & TV, Davanagere, Karnataka state on 1st Jan '10, duing our purchase their was an complimentary gift of samsung mobile and they offered us but because of no stock available at that moment they mentioned in bill and asked us to collect it after 3 days, we paid bill in cash and took delivery, till today as on 1st of feb'10 we have been to show room 4-5 times, their simple answer is NO STOCK available, being an educated people we are moving this issue with lots of patience and politeness, this is not an matter of money or mobile ( which may cost hardly Rs.3000 ) but it's matter of dealer / companys commitment to customer, after this i tried to contact SAMSUNG CUSTOMER Care and i found it is only for name sake !!! and today also we are waiting for their responce

and we had great learning !!! what a cusromer satisfaction and service they are providing that too in this competitative era of business

hats off........SAMSUNG


Regards,

Praveen