[Resolved] Samsung Washing Machine — Manufacturing Defect | |
Sir, I have purchased a washine machine (semi-Automatic from Sayal Electronics Palam village New Delhi in Sep 09. There was a manufacturing defect in my machine noticed by me. I logded a complaint to customer care in this regard on 13 Jan 10. A mech from Samsung visited to my home and told that you have to pay the charge for the item which will be replaced (Pipe Assembly Internal) My point of complaint is that why I should pay for the defect which is Internal in the machine during the warranty period. Pl. do the needful. Thanks. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Samsung — machine defect
i purchased samsung split air conditioner in the month of may 2008 and still not got the taste of it -courtesy:samsung company.wrong installation by the service people, then change of place of out-machine, then again a total machine check up (outer and inner) could result in nothing.service centre after trying for 2 more times told to take the machine to their office and repair it there.but why? i purchased a new machine but not a second hand machine.why should i use a second hand type-repaired one?
i could nt use in this summer-definitely incurred a loss.thanks to the samsung company!
the service provider insisted on repairing only.but i want a complete set of new machine-both outer and inner.hope, the company will listen to this and make good the loss else the matter will definitely blow to much high proportion.
DONT FORGET CUSTOMER SATISFACTION IS THE MAIN MOTTO OF ANY COMPANY.
MY ADDRESS-AJIT DAS, C1-202, RADHIKA TOWER, TANKAPANI ROAD, BHUBANESWAR.ORISSA.751018 CELL-[protected]
PRODUCT NO-AF-19 FJXTL FROM MAHABIR ENTERPRISES, BERHAMPUR,
PLEASE CHANGE MY MACHINE.
AJIT DAS.