[Resolved]  Samsung Washing Machine — Non Provision of Rat Guard

I have purchased one samsung NFV8652 - front loading washing machine from on 14.08.09. Subsequently, I have requested M/s Samsung to provide a rat guard vide number of emails and number of phone calls. Ref: B.P. No. [protected].It was agreed verbally by M/s Samsung / Service Centre to provide the rat guard from the date of first installation / demonstration itself.

After my repeated reminders, The service centre personal came on 16.01.10 with the rat guard made up of thick Paper. I do not understand whether the same will serve the purpose and hence I didnot agree.

M/s Samsung has not clarified the following.

1) Whether the supplied model has been released with the rat guard. If Yes, why it was not packed with the washing machine?. The consignment was opened by the service engineer only at the time of demonstration. If No, why supply of guard was not thought of at the time of manufacturing / design stage itself?

2) Whenever, I call / send email, I have been given a false promise to provide within 2 / 3 days time. After that no further correspondence / response is received from M/s Samsung.

3) I am not expecting such a false commitment / poor response from a reputed concern like M/s Samsung India.

4) Customer compliant mails are not being forwarded to the concerned department.

4) Samsung may design a rat guard made of wire mesh and supply to me.