[Resolved]  Samsung Washing Machine — Poor after sale service

Sir,
With great hope and expectations, I am writing to you as I have heard a lot about your initiative to help suffering consumers.
I am facing problem due to Samsung India no response to my problem. I have purchased a top loading fully automatic washing machine on 31/05/09. In the month of Dec filter panel inside wash tube came out during washing. I reported same to Samsung call center, their service engineer visited my house and told they will take machine to workshop and did not returned my machine even after one week and later returned the machine with same broken part fitted.
Again on 6 Jan 10 same part came out and I made a complaint no [protected] dt 07 Jan 10. Here on wards even after one month they are not doing any thing to repair my washing machine. I have contacted several times to call center and getting false reply that today they will send some one to repair, but that is not happening at all. Kindly take up this case to help me out I have tried my label best now your initiative could help me.