[Resolved]  Samsung Washing Machine — Base damage ( After purchase no use till today)

Respected Sir/Madam,

Myself Imran Khan, I purchased a washing machine from Goel Brothers Bulandshehr u.p., on dated 08/09/2009, the model no. of washing machine is WT8501 and machine no. is W0915ZLS700028E.

After two month of purchasing when i tried to start machine, then machine not start. i did compalaint on samsung customer care number.on dated 01/02/2010, my complaint no. is [protected], somebody who is attended my call he said to me that enginer will visit same day. but engineer did not come that day, next day two engineers came and they checked machine after checking the machine they found a problom. they said to us that machine base is damage, and this will change, u give us a xerox copy of bill and we will change the base tommorow, but after that they never come till date. some time i received call from service center and he told me that base is not in stock and we need 2 or 3 days, after 10 days passed i did not received any news, then i called again to service center and he told me again base is not in stock and we need 2 or 3 days to change the base. after 2 days i called samsung customer care no. and told her ( talking with madam) my problum, she confident me that engineer will visit again today, engineer not came.
Today i call again the call received a men and he promised me that engineer come before 8 pm.
sir/Madam, engineer not came, and i m very disappointed with samsung.

So Pls. help me to solve this problum.

Thanks.