Samsung Washing Machine — Very Poor Customer Service

Address:

Karnataka

Samsung customer service complaint number [protected] or [protected]. I own many Samsung products (washing machine, AC, refrigirator, mobile etc) and I'm very very unhappy with the washing machine (a front loading 6 kg load). In about 5 months the drum had to be changed and right now the drain pump has to be changed.

1 - Very very poor customer service. It is horrible to speak with the customer service agents and there is no sense of accountability
2 - No follow up by Samsung when the complaint is lodged. All the times, I have had to call them to fugure out what was happening
3 - No spare part available for the last 15 days. Again, no guarantee of when it will be available

I have not been able to use my washing machine for the last 3 weeks... will not buy another Samsung product again!!!!!!