Samsung Washing Machine — Very poor after sales service

The washing machine isn't using the detergent powder used. The samsung incapable technicians come and go without giving any remedy. Keeping technicians of this caliber is a shame to the company which is said to be so renowned.Five technicians have come and failed to give any solution. The joke of the century is that the samsung technicians/engineers tell us to keep tilting the machine till the detergent powder is used. We regret for buying products of samsung. When we complained to the head office, we were assured that action would be taken. But alas, no solution has been given.

I lodged complaint vide No.[protected] on[protected] but till date it has not been attended . on enquiry there is excuse for non availability of spare parts. the washing machine in under warranty period.

My complains no is [protected]. at 11.12.08 I complains customer care for my washing m/c dryer have few problem. At 13.12.08 service engineer visit our home phone no [protected]. he change our Motor and oil sill. That time we try to stop him for changing the motor. That time he informs us that after two days he remove the motor and re feet our old motor. But after then he inform us that at present it can’t possible.

So I inform your organization. Pls take bake your new motor and re feet my old motor. And return my amount, because till I can’t use my washing machine, .because new motor can’t run properly. It’s a over size motor.

I fully agree that after sale service of Samsung is very poor. They never attend/hardly attend complain after repeted reminder.

Most of my household products are samsung. Initially, their aftersales service of the same was excellent and that was one of the major reasons why I bought all their products -Fridge, A/C's, washing machine mobile phones and music system. I agree now that Samsung after sales services is extremely poor - don't know what went wrong - must be a change in management. They better buck up their services if they don't want to loose their place in this wide market. Definitely will not recommend a samsung product to any one or buy one again!! Bad experiences!