Samsung India Complaints & Reviews

Dear Sir, i Nihal Singh, R/o 713/11 NH-4, Faridabad (Haryana) Mobl. No. [protected], i was purchased Air Condition of Sumsung Model No. 182KA from M/s Electronic Traders, 2&3, Shiv Mandir, Market No.5, NIT Faridabad-121001. This Air Condition is not working last 15 days i have logged the complaint on dated 09.08.2008 at Sumsung Complaint Center telephone No. 30308282 and they have issue me a complaint no. [protected], but till date they are not repaired / exchange my Aircondition and not any response of my telephonic message as well as e-mail message. You are therefore requested to kindly takeup the matter at his level and solve my problem. You are now the summer season is passing and we are face very problme due to this.

Dear sir,

i have a samsung mp3 player which is a gift to me
from my friend's brother in low. It's model is "yp-u3zp".

But now im facinng some problem in my player.
When i put this in USB port on my computer, it showing some message on its display (ie:logval=0x[protected], i cant switch on it and my computer doesn't detect this.

when i went to our nearest samsung service centr, they asked international warranty card and purchase bill but i dont have these things i already said its a gift but they reject this and said me they cant do anything without that documents.
i just asked i[censored] repaire it, ill pay for that, they said they cant repaire it. its an imported piece.now what can i do sir to repaire it.

We Have Puchased Samsung AC Split in a bulk. 1of them are not working
from last 15 days. We have Informed many times to our nearest service center Gwalior (MP)
.But necessary action has not been taken by the Samsung service center.This is a subject of Regrete.

October 7, 2008

G.Gowtham
Sivasakthi Illam
3/22A, Periyar Road
Ramapuram
Chennai – 600 089

Head Customer Service Centre
Samsung

Sir,
Sub: Negligence of breach of trust by Samsung Service
*****
It will be more apt to address myself as a victim of Samsung rather than a customer of Samsung.

It all began with my purchase of Samsung CTV at Sakshe Electronics - T.Nagar - Chennai - Tamilnadu on 4th July 2008.

I was happy that time unknowing the bitter consequences of this purchase in which a Samsung CTV along with a manufacturing defect was delivered to me.
Please look into the copy of my previous mail enclosed herewith for your reckoning.

I have been calling and mailing your service center repeatedly but in vain. All my patient efforts to make you people realize and resolve my request has failed miserably. I never expected such ruthless, reckless, negligence and breach of trust from Samsung service that too for all fault of yours by delivering me a CTV with a manufacturing defect. Loss of money, harassment, negligence and breach of trust by your service center has put me to severe stress and mental agony.

I no more hope or look forward for any positive gesture from your service center. In remembrance of this sour experience from Samsung Iam planning to organize a burial ceremony for the CTV you supplied me. Being a popular journalist myself, Iam inviting the entire news media to this event to be held at the Kannammapettai Burial Ground which is very famous in Chennai. It would be grandeur if your Head-Customer Services who is not having a minimum courtesy to acknowledge my previous mail, could participate and grace this ceremony.

Please inform me your convenient date and time, so as to make further arrangements.
Hope you will cooperate well atleast for this final ceremony of the 'Late Samsung CTV'.

Thank you.
G.Gowtham

Encl: 1.Copy of my previous mail -sent on 17th September
Encl: 2.Chronological Events in order

Encl: 1.
//negligence of service for Samsung CTV
Sub: Complaint on negligence of service for Samsung CTV CS29Z57MV
Ref: Bill no.2244
*****
I have purchased Samsung CTV – CS29Z57MV from Samsung's exclusive showroom M/s.Sakshe Electronics, T.Nagar, Chennai on 04/07/08.

The same has been delivered to my place on 05/07/08. Delivery boys unpacked the TV, plugged in for checking on/off and said ok. But I could notice a spill on one of the sides of TV. When it was enquired, I was asked to contact service center.

The complaint has been booked immediately through your service center by me. The complaint Reg. No. is [protected]. One Mr.S.R.Murugesan attended the complaint within 2 days and he told us the backpanel of the TV cabinet has a manufacturing defect The assembling screw holes have been enlarged and this spare has to be replaced by the sales dealer. (Sakshe Electronics). He has promised me to bring in the new spare within a week.

The above said has happened before 10/07/08. After which in spite of numerous calls and reminders my complaint has not been solved till date (18/09/08). Week after week excuses and silly reasons have been told to me for not solving this complaint. I have lost my patience with this problem.

Pl help me to do care to provide needed remedy immediately.

-Regards,
G.Gowtham,
[protected]@gmail.com//

Encl: 2.
//Name of the dealer: M/s. Sakshe Electronics
Address: Samsung Plaza, 84, G.N.Chetty Road, T.Nagar, Chennai – 600 017
Model of the TV: Samsung CTV CS29Z57MV
Bill no: 22440

Chronological Events in order
1. Purchased the TV: 4th July 08
2. Delivery to my residence: 5th July 08
3. Noticed a spill on one side of the TV: 5th July 08
4. Informed Service Centre and booked a complaint as per the instruction given by the delivery staff: 7th July 08
5. Engineer Mr.Murugesan attended the complaint & promised me to replace with a new one
6. The above has happened before: 10th July 08
7. Service center executives telling excuses: till 17th September 08 week after week & the problem has not been solved
8. Again complained through internet: 18th September 08
9. Spoken to Chennai customer care: 18th September 08, executive Ms.Vanitha & she said that their Head will speak to me
10. None of them had called: till 29th September 08
11. Once again complained about this to: 30th September 08 customer care executive Ms.Hepsiba
12. She said that they will exchange/replace: 30th September 08 the TV and their Head will speak to me
13. Nobody had spoken and the problem : 4th October 08 is not solved till date
14. Again called and enquired to customer care (to MR.Rajesh) and getting excuese once again.//

huge water leakage from the refrigetator after many repairs and reminders to the service centre

I purchased a Samsung C170 mobile in May'08. The mobile stopped working in July 08 as is was not taking charge. The Service centre takes more than 15 days to fix the problem. So people should think twice before buying a Samsung Mobile. After 20 days the company says that it would take 10 days more. Work Order No. is 7260 dated 30-07-08 at Samsung Perfect Care Services at Faridabad.
People should think twice before buying a Samsung mobile as service time is 15-30 days.

This is sowjanya, I have purchased a Samsung mobile SGH M610 on 3rd Aug 2008 from Sangeeta mobiles, Himayat nagar, Hyderabad and my mobile display has broken as it was fell down. I have contacted Samsung customer care at Ameerpet branch, Hyderabad on 23rd Aug 2008 and they informed me that SGH-M610 display is out-of-stock at that particular branch till date and said that they will raise purchase order for it. I visited customer center after two weeks, they asked me to register online customer request. I have registered request on 27th Sept 2008 and reference number is WA[protected]. It has been more than a week still I have not received any response from them.



It is very poor service to the customers, which Samsung is providing just to replace a simple display part. I request you to look into this issue as soon as possible and dispatch the display to Ameerpet service center, Hyderabad.

Would you please help me against the fradulant act of M/S Samsung Electronics India Pvt Ltd. The Samsung Customer Care call centre Daily makes a reply "the engineer will reach today", when calling against Complaint no [protected]. dt 26.09.2008. It is now the 11th day to lodge my complaint for an under warranty replacement of Samsung Monitor 16 inches TFT.
The monitor is totally out of service and not working at all.The above referred monitor was presented at Samsung Service Centre Varanasi for an under warranty replacement against manufacturing defect on 06.10.08. But the monitor was not accepted by Samsung Service Centre at Varanasi under warranty claim. They even refused to receive the copy of complaint letter addressed to them. The Centre incharge Mr Abdul Samid refused to visit the customer. It was brought to the notice of the complainant by Samsung Service Centre Varanasi that the Noida Call Centre of "Samsung India Electronics Pvt. Ltd" has manupulated the complaint to make it for a music system and the warranty is not made good by them. Samsung Service Centre Varanasi also denied for any on line service from their end. As such the customer is placed at a monetory loss and mental tension.
The customer is now left with no alternate except to refer the matter into competent court of legal action for compensation of all damages and losses.


sincerly yours

KRISHNA DEO
(Customer)
K 44 /19 NAIK BAZAR
VARANASI
PH:[protected]
[protected]

I bought a Color T.V. from Next Retail Shop, Sector-31, Gurgaon on 24-Aug-08.. Since first day it was a deffective set. The problem was remote stops working after sometimes. Even after continously registering complaints to customer support Telephone Numbers, sevaral emails and personal calls to Service Engineers of Samsung problm is not being attended.Now it is more than 45 days and problem is still pending. I have very bitter experince with Samsung products and advice anyone not to buy Samsung product if one needs proper after sales support services becuase your product will not be serviced and you will get only mentally tartured as you have to leave with your deffective Samsung Product forever.

Dear Sir,

I bought a Samsung MAX handset from a eIT-Mart, Nashik on 05/05/2008 within 2 week my mobile gives me a problem with Camara. When i want to capture images the mobile goes hang. sometimes it takes very long time to load the camara, after that it gives a message "No Sensor" at that time i am unable to capture our precious moments for what purpose i purchased the handset.

I go to the dealer eIT-Mart, Nashik from where I purchased the Handset, the dealer Check the problem at there shop, the problem is still there, so he suggest me to visit the Samsung Authorised Service Center, which is Shree Ganesh Electronics, Myselft visit to the Service Center I show the Handset to the Service Center, but when I come to Service Center at that time the Camara captured a Images, so the Service Center Person says that there is no problem in the handset. While before reaching to the Service Center appox. 15 minutes before the Handset gives the Problem to goes Hang at dealer shop, & after 15 Minutes it works. How it is possible ?? ( i have no time to go to the Service Center every 1-2 days when Handset gives the Problem)

I have faced too much mental & physical trouble due to the Handset I purchased. I purchased the Samsung Handset because of ITS NAME IN THE GLOBAL MARKET AS WELL AS IN INDIAN MARKET, BUT I THINK I WAS WRONG ???
I am completely not satisfied with the Product I purchased.

So, I requested you to kindly solve my problem by replacing the old Handset with NEW HANDSET & MAKE ME SATISFIED. Otherwise Pl. do not force me to take further actions, it is difficult to both to face the further action. This is my humble request.

Awaiting positive responce.
Thanks
Aashish
[protected]

Samsung monitor SyncMaster 632NW 16" inch TFT,

Sub:[protected]Under warranty claim for replacement against manufacturing defect.Complaint no [protected]. dt 26.09.2008

It is the 10th day to lodge my complaint wherein my complaint remains unsolved.A Samsung monitor carrying a breakage line was fradulantly sold to me by the authorised dealers of M/S Samsung India Electronics.It was sold to me by M/S Cost to Cost computer, New Delhi on 28 April 2008 for Rs. 7390 =00 via invoice / Money receipt number M-RI/10734.Repeatedly my complaint is being read by the Samsung service centres as a complaint for a music system and none of the engineers attended to my complaint for a TFT Monitor.The customer appears to be defrauded by a false warranty for the product.

Would you please help me.
KRISHNA DEO
(Consumer)
05.10.2008

Dear Sir,

I have purchased samsung mobile model = sgh-e250d on 26/01/08 from mittal electronics(authorised dealer) from pathankot(punjab) vide invoice no- 1171.
On august'08 the handset starts with following problems such hanging, auto on-off, keypad not functioning etc.
I registered complaints with local samsung service centre at pathankot with following above complaints to concern person mr saini. After 10 days i get my handset back from service centre.
I am doing job at jammu, so i collect my handset from service centre & then come to Jammu .
After 3 days only the handset starts again with following problems of hanging, auto on-off, keypad not functioning, & now new problem of sliding.
Again on 03/09/08, I registerd complain at quik services(authorised samsung service centre) with work order no -8g/q/0332 and claim no - [protected], but today after 33 days of complaint registered not a single response i get from them.
After that 3 times we have talked with toll free no. with mr Urooj & mr Ashish & third name i got forget at present, with complaint at customer care is [protected]. They assured us that the concerned person will contact us with in 72 hours but no response.
Also I get contact no of mr rahul malhotra (asm - samsung mobile - [protected]). I contacted him with following problems, he commit me that he will rectify my problem with in 1-2 days. But today 10 days are over not a single call from rahul malhotra . From last 3 days i am regularly calling to mr rahul malhotra but he dont bother to pick my call.

I am totally harrased both economically & mentally by samsung mobile from last 2 month & 5 days. Mobile phone is compulsory in my job profile due to which i have purchased this mobile. Due to non- availability mobile with me my job is also at danger .

At last i want to request you that i dont want samsung mobile back, i want my payment refund. plz help me.

PURCHASE THE SAID MOBILE ON[protected] FROM M/S SATYA SALES ADDRESS- 131, INDUSTRIAL AREA PHASE-1 CHANDIGARH PH[protected] TIN NO-[protected]

SAID MOBILE IS NOT WORKING PROPERLY SINCE THE DT OF PURCHASE AS IT DISCONNECTS WHILE TALKING AND THERE IS LOT OF DISTURBANCE WHILE INCOMING OR OUTGOING CALLS.
iHAVE VISIT YOUR PATIALA (PUNJAB) SAMSUNG SERVICE CENTRE ON[protected] BUT STILL THE SAME PROBLEM PERSISTS AND NOW I AM FED UP.
YOU ARE THERFORE REQUESTED TO ARRANGE FOR REPLACEMENT OF THE SAID MOBILE
THANKS

RAJ KUMAR MANCHANDA
# 131 SECTOR - 15
PANCHKULA (HARYANA)
PIN - 134113
MOBILE[protected]

21'' SAMSUNG CO. T.V. purchase from JAGOTA ELECTRONIC, MODEL TOWN in 2000 [model other perticulars feeded in their computer ]
On 12.sep.2008, we complained in their customer care center ph. no.[protected] for some minor colour problem [to avoid major fault] under complaint no- [protected]...
They send their executive Mr. Santosh Jha, he tell us call me in my cell no.[protected] when colour problem arises after switched off T.V., next morning we do the same. He came and take away full plate we object for this as because once before 4/5 years once co. executive repair on the spot. He told us this model is being old so parts are not with me it can be repair only at our workshop. Next day he came and fitted and demand Rs.850/ my mrs. paid him and watching the progress of T.V. but within some moment the sound of T.V.is gone then he again remove the plate and take with him and told after repairing this I will give you final receipt. My mrs. object for this.. that sound problem was not in our T.V. as before so we will not pay for this...we are waited but he did not came back...and not receiving our call in cell..
Then we again complained in above ph no under above complaint no..
...Narrated.. all the facts to them.. they said us ur plate is in our workshop and parts r not available, u will get soon. but on 30th sep, we received a call from a executive of their service centre(pitampura) named Madan Mohan. He talked with my mrs. in very abused language.. and told us that Mr. Santosh Jha is a fraud person and no more working with us. So why u allow him to repair ur T.V and paid him? My mrs. told him we complaint at ur service center and they people him, that is their responsibility to send genuine person.
After knowing this, we contacted Mr.Dinesh Behl(senior person) no[protected] at pitampura service center. He said ur T.V parts are not with us and told us we can't do anything for Mr.Santosh Jha's matter.. and not treat or guide us properly. But customer care center executives told us, ur plate is in our workshop.
Atlast.. we contacted to the head office (Nehru place).. concerned person named Mr. Kalam Singh no-[protected] on behalf of Mr.Karan Sobti no-[protected] on 3rd oct..
He assured us to take this matter on monday (6-oct)..

The company do not pay attention to the customer complaint. I Logded my first complain on 2/6/8 with the local service centre. The said that some part under warranty is to be changed. It will be attended in a day or two. On 19/6/8 i lodged the complain with their helpline system. Since I have lodged 26 complains but no body has attended the problem. I intend to go to consumer forum.

Respected Sir/Madam,

Myself Nilesh D. Parkhe purchase a New Samsung Mobile from Subhiksha Trading(Mulund) on the date 20/07/2008. Also My mobile IMEI /RSN No. is [protected] Model Samsung SGH - B200. After one month my mobile giving problem in LCD. After the problem occurs I gave the mobile to repair at Authorised SAMSUNG Service Centre (KRISH ELECTRONICS) Thane. But after one month period they had not repaired my mobile as mobile is in the warranty. When I took the Mobile on 27/09/2008 from there service centre as they told me it is repaired. But after Half an Hour same problem is occurs. Then I again returned the mobile in same service centre. But from that day They didn't called me and not given any response against my mobile repairing process. I also told them that my one and half month warranty is over in your service centre only. And I also contact SAMSUNG about this matter. But they also not provide any good service or nor given any response against my mobile. And I also waste my money to make calls to service centre regarding repairing process. Pls look into the matter immediately as my mobile is in the warranty.

Pls do the needful.

With Regards,
Nilesh D. Parkhe.

Consumer Forum


I hereby would like to express my grievance towards Samsung Company – provider of the handset, its approach towards customer service and its authorized service centre "Mariam Electronics Services (P), BV 65, sector 8, Noida who are not customer friendly or professional to treat its customer.

My father has purchased the Samsung handset model no SGH- J150 from N.M. Trading Corporation, Buttler Plaza- Bareilly, on the 22/6/08 with 1 year warranty. The IMei No is [protected]. He gifted me that set. Just after the purchase within one month the LCD Screen stopped working. It got the problem of visibility. Nothing was displayed on the screen at the time of incoming or outgoing calls or Messages. Neither I could see the contact numbers which were stored in the set and was very important and would be required at the time of emergency as well. The screen was simply blank and not functioning.

On 18 th August, 2008, my brother Sandeep Saluja went to the authorized service station in Noida at the address " Samsung Service Centre, Ganga Shopping Complex, Sector-29, Noida to get it checked. The Executive of the service centre told that the LCD screen of the set is damaged and has to be replaced by the service centre. The set is in warranty period. He issued a work order no: WA[protected] on 18th August and given the receipt issued by Mariam Electronics Services (P), B-65, sector 8, Noida. The executive said that the LCD screen has to be replaced and we will repair it and give back your handset within a week's time..

After a week's time he again went to the service station on 25th August, 2008 but the executive said that its not repaired yet as the parts (LCD screen) is not available. And since then he visited around 10 times and every time the executive repeats the about the non availability of the Parts ( LCD Screen) and gave the false commitment and called my brother every week and again repeating the same excuse of PARTS NOT AVAILABLE. He has visited the service station 10 times till date to get that handset but the service centre is so irresponsible to get it done. I really have a very bad experience with the service provider as they do not give any importance to the time and money a person is spending to get the work done and the loss which I suffered in my work due to non availability of my cell. We have spend so much of time and money in traveling and visiting to the service station every week to get the handset back but due to false commitment and no response from the service station executive we have suffered a lot.


Now till date which is one and a half months time with the regular follow-up through visits and phone calls (with no revert back) with the executive of Samsung service centre at Noida, I had not received the set but the wrong commitment daily with them. Infact no any one is giving me the updated status. As per the executive I can get my handset only after DIWALI.


I had been going through the mental harassment from the last one and a half month because of the Samsung handset provider and there service provider" 'Marina Electronics Services'. When I did not get any satisfactory response from the service station, I called up at the customer care of Samsung also on 22 nd September, They said they will revert back within 24 hours and given me a customer complaint no: [protected] but till now I did not get any response from them as well.

Nevertheless I feel that we have chosen the wrong service provider and the worst ever handset, and definitely not refer anyone to buy this.


I would like to file my complaint against and SAMSUNG and request the Consumer forum to get the handset replaced by the new one as I hardly used that handset and due to the fault of the company I have to suffer a lot in my work as well.

Please help me in this case. In case require any bill or document, let me know of the same.

Regards

Vinee Saluja

On 22-APR-2007, I bought above mentioned AC from KBM Electronics 1/32, Lalita Park, Main Vikas Marg, Laxmi Nagar, Delhi 110092, Phone; 2248157, 22448277, Tin No. [protected].

this is really sad to say that the AC is not working fine. In response to my complaint, I was told that gas has been leaked and Rs. 1181 got charged by me on 13/6/08, by Samsung Authorised Service centre "JANUS ELECTRONICS" 10C/246, Sector 10, Vasundhara, Ghaziabad (U.P.), PH:[protected]. I agreed and the service was done, but again after one month the same problem occured, this time the same service centre did the same for free of cost (date: 23/7/08). Well I was said that now this will not happen again. But from 29/9/08, we again encountered the same problem, again the comlaing got logged, but this time again I was told to pay the money. Do you think spending money after each and every month that is too on a new AC is a justification.

I am shocked that company like SAMSUNG too produces such a quality less product.

Kindly look Into the same and do the needful.

Regards...Anil

This washing machine stopped working on the 20th of Sep, the same day I registered a complaint. The representative from Samsung from Samsung came that evening and saw the machine and said that the motor is gone and has to be replaced. He said it will take about 4-5 days, so i waited patiently, he came on the 29th with a new motor which also turned out to be defective, and from then on they are refusing to take my calls, they are not evening responding on the call centre number namely[protected], the representative is also not responding to my calls his name is Rishi and his cell number is [protected]. I am facing a lot of problems due to this, maids are also not easy to come by, please help me to solve this problem and please make them listen to me and my problems. thank you

I had submitted a 40 gb samsung hard disk at vijayawada service point for replacement which is in warrenty. I didn't get the serviced or replaced one from samsung. I know it could hardly take 5 to 7 days for replacement. other companies like segate, wester digital are providing the replacements with in 3 or 4 days. i dot know the reasons for this delay. poor service from samsung.