Samsung Washing Machine — Complaint Not resolved for last 25 days

Address:

Gurgaon, Haryana

Complaint no. [protected] was lodged on 11.10.2010, for repair of washing machine. The engineer visited my address and promised to get back in 2-3 days time with the spare parts to repair the machine. When no one turned up, ollowup complaint was made around 17.10.2010, against which another engineer visted my address on 18.10.2010, with the same promise to get back within next 3-4 days with the spare parts. No one ever turned up after that. 2 more follow up calls have been made to the company customer service no. after that, without any result. An e-mail on 02.11.2010 has also not yielded any fruitful results.