Samsung Washing Machine — No response from Customer care

Address:

Haridwar, Uttarakhand

Dear All,

I have made a complaint to samsung customer care on 10th july, 2010 regarding my washing machine. The complaint no. is: [protected]. One engg. had visited my place after the complaint & told me that there is problem with the PCB of the machine & it needs to be replaced. I have confirmed for the same but till date the machine is not repaired. I am making a call to the customer care 4~5 times everyday just to get assurance that the problem will be solved soon. But their local service centre has no interest in solving the problem.

I am really surprised to see such a insensitive & lukewarm response to a customer’s complain by an MNC of Samsung stature.

Hope they will take will pain to rectify the problem at the earliest.

Regards

Sunil