[Resolved] Samsung Washing Machine — poor Service | |||
Hi, I am a customer of Samsung product, I brought a new washing machine of Samsung in May-10. Since the time of purchase I am facing some technical problem in this machine. I have already visited 10 times local distributor/Retailer of Samsung (Paras Tradors, Karnal) but I never found any solution. Even I have given my complete on customer care number of times but every time your engineers come and he return back without solution. Since last 2 months every engineer has almost Raped this new washing machine but still no solution. I have been harassed mentally since last 2 months by your engineers/Distributor and customer care by giving new dates and commitment regarding service of my new washing machine. I am totally disturb because I have wasted my precious time and energy even after spending 17000 rupees on your new product. Your engineer whose number is [protected] has also used abuse language with me and I have already escalated this issue to your branch manager Mr. Satender ([protected]) and your other employee Mr.Vikas ([protected]). Plz consider this mail as prior notice from mine side as if my washing machine never been replaced in next 2 days, I will go to consumer court for solution and for my mental harassment which is given by your company employee and assosiates . Rgds Rahul Monga [protected] 376, Sector-7, Karnal (Haryana) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I purchased a Samsung washing machine in Jan 2009 from Fair Price Southgate. 1 month after purchase the machine started makong a terrible noise. I called the sumasung call centre and the sent a technician 3 week later, the technician said the gearbox was faulty (factory fault) and would replace it within 3days. It is now 2 months later and he has not come back to fix it and I am sitting with a new machine that I cannot use. I have been calling the customer care for 2 to 3 times a week to find out what is happening and every time I'm told the will get backe to me the same day but up to now no-one from the customer care has ever called back. Each agent that answers the phone just makes the same promise.I am so tired of this machine I just want this rubbish machine out of my house before this weekend as I am going to take this further. I have seeked advice and was told told to expose samsung in the Media which is what I M GOING TO DO TODAY
Reply
Hi,
I am officer in a Nationalised bank. I and my family members are the regular customer of Samsung home products sine lang time. We have purchased Samsung Washing Machnie, Mobile, Refrigerator, Micro Oven etc in bulky. Some time back I purchased a Samsung washing machine product type is WA78K1 at Harsh home appliances at Udupi of Karnataka. The same is working till last month. However at the begining of this month the same was stuck. I lodged my complaint with Harsh Shop at Udupi on[protected] and got assurance that the same would be repaired very soon. Two days latter a man calling himself as service men of Samsung Service Centre at Udupi visited my house and checked the machine and reported that its PCB is to be replaced as it is not working. He assured to replace the same immediatley. But till this day I have no communication from the said service propider. As and when I makes calls, the said Smart Service Centre used to convey one or the other misguidng message. One day he said that the material is not received on the other day next day he would send his men to replace the PCB as he received the same. In all I have visited more than 6 to 7 times his office. But no satisfactory answer was given by the service provider. It has elapsed nearly 15 days of ledging my complaint no action taken place at your end. When I called the head of the service provider over phone, he sopke indecently in volger voice "Now I am busy, you call tomoorow morning. We dont have time to listen your grievince". It is not the way to approach and care the loyal customer of your product.
I have requested them to replace the same as I am in urgent need of the washing machine as my wife is fully pregnent and is not in a position to wash the clothes by hand. The said request of mine went in vein.
My question is why should we put our faith in the product of the company if we dont get satisfactory service when we are in absolute need. I was totally messed up and planning to switch over to some other products of different company which provide the suitable and needy service to the customers. Please remember if your service provider does not repair my washing machine within two days, surely I will switch over to the product of some other company. Beside which I advice my family, friends, collegues and others too not to prefer your product as there your service is very weak and poor.
Please dont spoile our faith and confidence on your product by engaing inefficient service provider at Udupi. I have also heard from the people of the area that the said service provider is not giving proper service to the customer.
I dont say anything more and I even dont write to you any more if you fail to comply with my request. I will straight away change the product taking burden on me which you please note.
Yours truely
Ramesh K.R
I am officer in a Nationalised bank. I and my family members are the regular customer of Samsung home products sine lang time. We have purchased Samsung Washing Machnie, Mobile, Refrigerator, Micro Oven etc in bulky. Some time back I purchased a Samsung washing machine product type is WA78K1 at Harsh home appliances at Udupi of Karnataka. The same is working till last month. However at the begining of this month the same was stuck. I lodged my complaint with Harsh Shop at Udupi on[protected] and got assurance that the same would be repaired very soon. Two days latter a man calling himself as service men of Samsung Service Centre at Udupi visited my house and checked the machine and reported that its PCB is to be replaced as it is not working. He assured to replace the same immediatley. But till this day I have no communication from the said service propider. As and when I makes calls, the said Smart Service Centre used to convey one or the other misguidng message. One day he said that the material is not received on the other day next day he would send his men to replace the PCB as he received the same. In all I have visited more than 6 to 7 times his office. But no satisfactory answer was given by the service provider. It has elapsed nearly 15 days of ledging my complaint no action taken place at your end. When I called the head of the service provider over phone, he sopke indecently in volger voice "Now I am busy, you call tomoorow morning. We dont have time to listen your grievince". It is not the way to approach and care the loyal customer of your product.
I have requested them to replace the same as I am in urgent need of the washing machine as my wife is fully pregnent and is not in a position to wash the clothes by hand. The said request of mine went in vein.
My question is why should we put our faith in the product of the company if we dont get satisfactory service when we are in absolute need. I was totally messed up and planning to switch over to some other products of different company which provide the suitable and needy service to the customers. Please remember if your service provider does not repair my washing machine within two days, surely I will switch over to the product of some other company. Beside which I advice my family, friends, collegues and others too not to prefer your product as there your service is very weak and poor.
Please dont spoile our faith and confidence on your product by engaing inefficient service provider at Udupi. I have also heard from the people of the area that the said service provider is not giving proper service to the customer.
I dont say anything more and I even dont write to you any more if you fail to comply with my request. I will straight away change the product taking burden on me which you please note.
Yours truely
Ramesh K.R
Sir,
I have purchased one Samsung washing machine on 09 March 2012. The details are as follows
Model : WA80E5LEC Serial Number : W1295ZCBC01140.
Water was leaking from the water pipe end which is connected to the water tap.I made a complain with complain number [protected]. Samsung technician visited my house in time. However he has suggested to replace the full pipe. Where as in picture it is shown that only one seal(black colour) is damaged. The has been opened by me easily without any special tool. If the seal is replaced the washing machine will be serviceable. For a small seal full pipe in not required to be replaced. So I kindly request you that please make arrangement to replace the seal at the earliest. I will be pay the the cost of the seal.
Thank, you
Jitendra Kumar Chakraborty
6 No Bijoy Nagar, Kultala
North 24 Parganas, WB-743165
PH: [protected],[protected]
I have purchased one Samsung washing machine on 09 March 2012. The details are as follows
Model : WA80E5LEC Serial Number : W1295ZCBC01140.
Water was leaking from the water pipe end which is connected to the water tap.I made a complain with complain number [protected]. Samsung technician visited my house in time. However he has suggested to replace the full pipe. Where as in picture it is shown that only one seal(black colour) is damaged. The has been opened by me easily without any special tool. If the seal is replaced the washing machine will be serviceable. For a small seal full pipe in not required to be replaced. So I kindly request you that please make arrangement to replace the seal at the earliest. I will be pay the the cost of the seal.
Thank, you
Jitendra Kumar Chakraborty
6 No Bijoy Nagar, Kultala
North 24 Parganas, WB-743165
PH: [protected],[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information