| Address: | South Delhi, Delhi |
REMINDER 3
Subject: FW: Washing Machine Model No WFR 1061W1XTL; Serial No 00025PCQ300139
Date: Fri, 12 Nov 2010 16:37:21 +0530
REMINDER 2
Subject: FW: Washing Machine Model No WFR 1061W1XTL; Serial No 00025PCQ300139
Date: Wed, 10 Nov 2010 10:08:58 +0530
reminder 1
Subject: FW: Washing Machine Model No WFR 1061W1XTL; Serial No 00025PCQ300139
Date: Wed, 15 Sep 2010 11:01:54 +0530
Subject: Washing Machine Model No WFR 1061W1XTL; Serial No 00025PCQ300139
Date: Tue, 14 Sep 2010 11:38:43 +0530
Dear Sir,
I returned to India after living abroad for many years in 2008 and purchased a Samsung Front Loading Automatic Washing Machine Model No WFR 1061X1XTL bearing serial No 00025PCQ300139 (Photograph attached). I received a lot of positive feedback about Samsung products in India and Samsung having an impeccable service record and therefore I went ahead and purchased the machine.
However I am sorry to say I have had a very disappointing experience with my Samsung Machine.
Early this year, the door fell off from the hinge and had to be replaced. The engineering told me that the defect was unnatural and was due to 'mishandling' on my part. I beg to state that there has been no mishandling on my part as I operate the appliance myself and use it sparingly.
Now the paint has started peeling off (As per pictures attached) which is extremely strange. It seems to me that I have been sold a defective piece.
I would like to clarify the following :
* We are a nuclear family with three members.
* I use the machine myself and it is not operated by my helper
* I use it sparingly and carefully
* I only use the expensive and branded detergents as prescribed for a machine of this type
* I do not use additives like softeners, bleaches etc even though those are a part of the washing process.
* My machine is installed in a safe and clean area, inside my kitchen and not exposed to any sort of environmental or extraneous wear and tear.
* I previously used a Haier automatic and enjoyed a hassle free ten year relationship with it despite much more rough use that it was subjected to.
* I find it amazing that a product that is supposedly designed for the rough Indian market can be such a delicate product.
I am enclosing photographs of the defect. Whilst Samsung's after-sales support in India is brilliant, I am sorry to say that the actual product leaves a lot to be desired in terms of Quality.
I hope that my complaint will be noted and suggestions taken to make improvements.
Thanking You,
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