Samsung Washing Machine — unavailability of party

Address:

Vadodara, Gujarat

i bought my top loading washing machine of samsung Silver Nano model in 2006. on 2nd of august'2010 some problem occured and the machine stopped working. serviceman from the company told that the electronic panel is not working and they have to send it to delhi and it would take 15 days. after 10 days i called them for the progress and that time they are saying, due to unavailibility of the part they won't be able to repair and they will take the machine back and refund me only if i produce my invoice. Due to shifting of my house i forgot where have i kept the invoice..... but i have all the receipts which i have take from the dealer. i have provided all the information to the dealer from last one week and no results are coming... i have also bought microwave oven of samsung and now i am facing the problem of non cooperation from the company itself...