Samsung Washing Machine — machine not working

Address:

West Bengal

sir we have purchased the washing machine in Diwali,09. In the month of July it was not working so i had send a mail via my mail id [protected]@yahoo.co.in on 30th july to support.[protected]@samsung.com but no action was taken after that on 25th of august i had made a complain via my cell no. [protected] in the name of Kiran Mimani one executive came to my home and told that he has to change the parts and at present it was not available.On 18th of September i again called several times then afterwards they had changed the parts on 20th of September. But on the next day i.e. 21st september it was again not working i talked with the customer care several times but they are saying yes we will.
Sir now I need a replacement of the same as it creates a lot of problem.

For further query call at [protected] or mail at [protected]@yahoo.co.in

Regards
Jyoti Mimani