[Resolved]  Samsung Wave2 Gt - S8530 — Samsung GT - S8530

Address:

Bangalore, Karnataka

Dear Patrons,

I would like to start with "DON'T BUY SAMSUNG PHONES NO MORE" not because their product is not good, but because their after sales service sucks. Their service centers are the sickest of all and your grievances will never be addressed, they will just make you run about to their center 101 times giving lousy reasons until the warranty period of 1 year is over and then there is you with the faulty handset in your hand which you can neither use nor sell it to anybody or even throw for that matter coz you have paid big sums of money to buy these smart phones. One such service center is the SAMSUNG INDIA ELECTRONICS LTD. authorized service center "Cell Solution" located in Domlur Layout, on Old Airport Road, Bangalore, whose manager is not as smart as their smart phones, a dumb-headed lady, Kanchana, who doesn't know what is what of cell phones or at least is aware of the operating system of that phone, the only thing she keeps saying is "software update madidhivi, nim phone eega sari idhe" (we have updated the software and everything seems fine on your phone now). I have gone up and down to their center with my faulty phone more than 5 times over a period of 6-8 months, which has to be replaced by Sumsung Electronics, but to no avail until now. I later lodged a complaint with the Samsung Customer Care and they threw me a complaint number, and have not taken any action yet, and also gave me the name and number of that center head Ajit Singh, [protected], who doesn't seem to pick the call at all. The sad part is, there are 3 other smart phones with my folks at home, 2 Galaxy S2s, and a Wave I, and they seem to be working fine and I've got this MANUFACTURING DEFECT PIECE which am not able to do anything with, and my folks are also worried what if they have to visit the Samsung Service Center for any such problems in the future and how will they be treated?? I guess the same way I am being treated, my 16000 down the drain. I am determined to sue Samsung Electronics in the Consumer Court under Consumer Protection Act, 1986; please advise.

With Regards,
-Manjunath
[protected]