Samsung Window Ac — NO COOPERATION BY THE COMPANY REGARDING SERVICE

Dear Sir,

I AM HAVING A SAMSUNG WINDOW AC WHOSE MODEL NO. IS AWT18 SB AND ITS SERIAL NO. IS M000. I GOT THIS A.C FROM A COMPANY AS GIFT. SO I DONT HAVE PURCHASE INVOICE OF IT. BUT I HAVE A WARRANTY CARD WHICH IS SIGNED AND STAMPED BY SAMSUNG DEALER.

NOW I AM HAVING A COMPLAIN IN THIS A.C I CALLED THERELOCAL SERVICE PERSON FROM THERE SERVICE CENTRE ( NEW WEATHER CONTROL REFRIGERATION), HE CHECKED THE A.C AND CAME TO KNOW THAT COMPRESSOR IS NOT WORKING. AS STATED IN THERE WARRANTY CARD THE WARRANTY OF COMPRESSOR IS FOR 60 MONTHS. SO MY COMPRESSOR IS STILL IN WARRANY. BUT THERE SERVICE CENTRE IS NOT REPLACING THE SAME BEACUSE OF CASH MEMO WHICH I AM NOT HAVING.



ATLEAST COMPANY SHOULD CONSIDER THIS PROBLEM OF MINE. AS I AM NOW NOT DEALING IN THAT COMPANY WHICH GAVE ME THIS AC, SO HOW I CAN PROVIDE THEM THE BILL. THERE SERVICE CENTRE IS NOT READY TO COOPERATE WITH ME. THEY PEOPLE HAVE ALL THE RECORDS THAT BY WHICH CASH MEMO NO. THEY HAVE SOLD THE AC AND TO WHICH DEALER. ATLEAST COOPERATE WITH US AS. WE CONSUMER EXPECT THIS MUCH HELP FROM SUCH A BIG REPUTATED COMPANY. THERE SERVICE CENTRE IS JUST NOT LISTNING TO ME. PLEASE SIR DO SOMETHING. WE ARE HAVING A WARRANTY CARD AND IF THE COMPLAIN CANNOT BE SOLVED BY THE WARRANTY CARD THEN THERE IS NO REASON OF ISSUING IT.

LOOKING FORWARD FOR SOME POSITIVE RESPONSE FROM YOU



THANING YOU,



Rajeev Kejriwal
c/o KEJRIWAL SONS
SHOP NO.14-15, IMLAK COLONY
NADESAR, VARANASI
MOB : [protected]