Samsung - Window Ac — Poor Quality and Poor Service by Alpha Refrigerations, Ekkattuthangal. Chennai

Dear Sir / Madam,

With reference to my home installed WINDOWS AC bearing Model: AWT18QBHDBD1LXTL,Please informed that this AC was bought during April 2005 thereby undergoing two subsequent repairs involving fire accident as well. Was referred to Alpha Refrigerations, Chennai both the times by Customer Care. Have spent nearly additional Rs 6000/ on repairs. Kindly note that all expenses have been absorbed from consumer end with no incline on quality. Everytime, we are forced to adher to their Service Representative appointment timings with cost also involved from consumer end.

Kindly note, as a domestic consumer, we are very unhappy with the product quality and thereby subject to poor repair services by your company. Today again, we are verged to face the third problem with AC within 1 month span of last repair. No Cooling effect and also burn smells.

Quite inquisitive to understand whether we need to prolong or continue consumer relationship with SAMSUNG including the existing product from your company.

Kindly advise on future course of action from your side.

Thanks and Regards
Sumesh Balakrishnan