[Resolved] Samsung Window Ac

[Resolved] Samsung Window Ac — Poor Service

S Satheesh from Chennai, Tamil Nadu

I called the customer service for problem in my AC and they sent an engineer named SATISH to my home and he also did the service but the AC which had a small before the service started giving big problems and now it is completly not working.The engineer disconnected the swing and had replaced the condenser with a duplicate one.He also charged us Rs.1000 on that day for the condenser and the excelent service he gave us. WHAT IS THE SOLUTION FOR THIS NOW... Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Nidhin

from Mumbai, Maharashtra

Dear customer care officer,

I am very sorry to say that the service provided by you is poor.

Two days before(21-April-2008) i lodged a complaint regarding my window AC. And i got the compliant no - [protected]. Your customer care executive told me that they will be sending an engineer that day itself, before that somebody will be calling me to confirm the call details. Whole Monday i expected call, nobody turned up. Yesterday(22-April-2008) morning again i called, got same reply. In the evening again i called up, got same reply that we are very sorry... etc. At around 7.30 in the evening i got a SMS saying that your query has been resolved. I really dont know that with out sending an engineer that how the problem get resolved. Today morning again i called your customer care centre, again givig same reply. I am totally fed up up with your service.

So I request you to take your product back and kindly refund the Amount

else

I will file a compliant in Consumer Court regarding this.

Thanks

Nidhin Mohan