[Resolved] Samsung Window Ac — even after more than 1 month no one came to install the AC

vandana003

Address:

East Delhi, Delhi

　
Subject : AC not installed even after 1 month after registration:Ref no. [protected]
Hi,
we have purchased an AC (windows AC) and got registered with Samsung with ref no [protected] on 21st march and once Samsung people visited our home n instructed to make the necessary arrangements in the window to fit the AC and confirmed that they would come in 2 days to fix the AC but now its been 3 weeks that we r following up and calling every day at least 5-6 times , every time they say they would come in one day but no response.
i have never faced this kind of BAD service that too from a big brand like Samsung.
Im struggling to just install the AC, its been more than 1 month since i purchased the AC , will the company install the AC when winters come ?
I m scared to imagine wat will happened if AC needs any service for repair ,,how much time Samsung will take for that service a year or 2..
i have been calling again and again everyday but no responce from the company at all .
i want strict action again the company.
Regards ,
Vandana
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Anuj Mittal

from Gurgaon, Haryana

Samsung Window AC — Windows Ac Complaint

Dear Sir .

I have Two Windows AC .
But any are not working.i complaint this issue many times & 15 days.But No response as it all.

please help him.

Anuj Mittal
raj cotton & oil mills
kanina road
charkhi dadri
haryana
[protected]
[protected]

anand7189

from Karnal, Haryana

Samsung India — AC taken for repair ,not delivered even after 1 month

Dear Sir,

This has the reference to complain lodged to SAMSUNG INDIA (BP Number [protected]) on 2nd August 2009.

I bought two new 1.5 Ton window ACs in April 2009.
Out of that, one AC was not cooling from 2nd Aug.2009 onwards.
I lodged a complain on 2nd August 2009 about my Window AC of 1.5 T, which was not cooling.
The Customer Care Executive said that my complain will be entertained the very next day.
But there was no response from SAMSUNG on 3rd Aug 2009.
On 4th, the Engineers were sent by SAMSUNG who said that the AC Compressor has leaked and there is no GAS.
They told that it will have to sent to the workshop for gas filling.
The Enginners sent by SAMSUNG promised to get it repared by next day.
Next day no one arrived to take the AC to the Workshop.
On 6th, I called up SAMSUNG again about the problem and my complaint registration.
On 7th Aug.2009, two people were sent by SAMSUNG to take the AC to the workshop.
They gave the receipt of receiving for the AC and promised to deliver it back on Monday, 10th August 2009.
I did not get the AC on 10th Aug.
I called the Samsung on 11th Aug.2009 and the customer care executive told me that I will get a call back.

On further enquiring, I was told that the AC was not repairable since the condencer has leaked and it will be replaced by a new AC and they have sent it for a claim.

Today, it is 3rd Sept.2009, and I neither got my AC nor I got the any call back from SAMSUNG about the status of my AC sent for repair.

I dont understand how much time is required for settling a claim for a new AC ?

Needless to say that I made numerous calls to Customer Care of SAMSUNG INDIA and to the customer care.

Now I am fed up with the product as well as the services of the company SAMSUNG INDIA .

During the scrotching heat / summer, SAMSUNG INDIA has compelled me to stay without AC and today is more than one month since I lodged my first complain on 2nd Aug.2009.

Who is going to compensate for the same ?

Even I sent mails also to their e-mail ID support.[protected]@samsung.com which they replied by writing

Dear Customer,
We heartily apologies for the inconvenience you are facing with Samsung product.
We are continuously following this issue with the concerned Branch Service Manager, we will update you the status accordingly as soon as possible. Please bear with us till then.
We can understand the time & energy you have spent on this issue. We appreciate your patience.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

I HAVE NOT RECEIVED MY AC TILL DATE, NOR DOES ANYONE BOTHERS TO GIVE ME A CALL FROM SAMSUNG INDIA ABOUT ANY UPDATE OF MY AC.

THIS IS TOO MUCH !!!!

PLEASE ADVICE

ANAND
[protected]
[protected]

Sumitha

from Chennai, Tamil Nadu

Dear sir,
My complaint number is [protected].The thing is I bought a split A/C in April 2008.
The service technicians have given a bill for Rupees 2880.They told the compressor has problem and it has got 5 yrs warranty and they told tube is leaked and that cost up to 1500 and gas filling is for 1000 .
I am totally fed up with the quality of the products purchased with Samsung.The tube problem and transport charges should be taken care by the company and we r not responsible for paying it.
I want to know whether the problem will arise every year and we need to spend a lumpsum money towards repairing it.pls do reply me.
Sumitha
[protected]

Dinesh Singh Chauhan

from Gurgaon, Haryana

I have requested for servicing of my window AC on 24/03/10(FN) and reminded 3-4 time in a day but till date no any responce from sesang. This iv very poor sow from samsung india. As per my experiance i suggest to all who plan to purchase samsung product please not to purchase any product of samsung as they will not provide any service timely.

kumaresan

from Noida, Uttar Pradesh

These guys repeat the same for all customers. Even i personally did not receive any response from these for last two months after they said they would replace the compressor.

Atleast my friend recieved in 1.5 months of time (may be because it was brand new one month old...)

kumar