[Resolved] Samsung Window Ac — Service request not attended | |||
I had raised a request for a due free service for my window ac on 08-Apr-2010. Complaint number that I received was [protected]. I was confirmed that an engineer would visit me latest by 09-Apr-2010 20:00 hrs. Since no one turned up by the due date, I called upon the service centre thrice only to be assured that I would be receiving a call within next one hour. However, one of he guys provided me with a number of Field engineer (Mr. Yougesh [protected]) and asked me to call him in case he doen't call me. It was again an exrecise calling this guy as most of the times his phone was busy and at last he did nothing but cut down my call. When I contacted Service centre again, I was told by some Mr. Birju that the guy had by mistake given me the number of some Manager who was not the concerned person and hence wasn't pickeing my call and hat I would only be getting service on Monday as it's closing time for the service centre. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Samsung — No attendance to complains
The utter lack of servive of Samsung is unbelievable. I had registered a complaint with Samsung customer care regarding a TV problem end jul 09. It's been more than 50 days and the service personnel dont deem it fit even to call.Apart from a legal battle, is there anything else to shake the service personnel from sleep?
samsung / window ac — Not attending complain
BP : [protected]Name : Rajkumar Garg
Mobile : [protected]
complain Date : 21/04/2010
Product : Window AC
Sir,
I have made a lot of call to Samsung customer care from 21 Apr to till date, but I did not get any response from your side. Every time they said we will send executive today but I do not when today will come. On 23 Apr I got service center no from your customer care as 45261600. I have made call to service center, they told for sending executive first on Sunday then on Monday, BUT till this time no executive visited.
If same position will exist then I will go to Consumer Court
Samsung — 22/4/2010
Sir,I have purchased a SAMUNG Split A/C on the Month of March 2010 the problem is Indore unit is not working at the time of insulation they said that they will change the unit that is also fro my beauty parlor until now they no responsible from the company i am talking to them daily they told that we will do in one day every day they are telling the same answer last month on 15th i gave a lea-gel notice to the company .
Please help me with composition from them ...i lost so many customers to my parlor in summer.
Thanking You
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Samsung — Not working & nobody attending to sevice it
I am brand loyal to Samsung for past 5 years, but now i have my second thoughts about buying any samsung products after seeing its service. I have bought samusung microwave in Nov'08 - Chennai (Jayam & co - Anna Nagar) and somebody came and installed it & left. when we tried to use it, it was not working. Its been allmost 6 days since i registered my complaint Com.No:[protected].Service people are not returning their calls even after repeted reminders.
Request you to look into it.
By seeing the number of complaints here in this forum, i get a feeling that samsung has decided not to grow & give a way to competitor by loosing the loyal customers..
hoping for a quick response.
Ranjith Reddy
[protected]