[Resolved] Samsung Window Ac — Manufacturing Defect

Anuj Sharma

from New Delhi, Delhi

Address:

South West Delhi, Delhi

Dear Sir/Madam,

I had bought the above mentioned Ac on26.06.2005 from your dealer. In the year 2008 the Compressor of the above AC got defective and a complaint was lodged. The Compressor was replaced and I paid Rs 1395/=.

I thought that it will not give any problem now on. but next season (2009) the gas leaked and again i had to shell out the money. When it was brought after rectification I told the people that the Compressor is not working properly, but was told it is all right and they showed me the test report.

At the onset of the season of 2010 it started creating problem and I lodged a complaint vide ref no [protected] on 28.03.2010 and the engineer visited me on 02.04.2010 and checked the AC and told me that gas is choked and it has to be sent to Service Centre and I have to pay Rs 1800/=. I find that the unit has not been rectified by you in proper manner or their is a manufacturing defect.

I would request you to kindly get the unit replaced immediately as it seems there is some design problem in this particular model. I hope to hear from you in next 48 hrs regarding solving of my problem. I am not willing to make any payments to you as it seems to be manufacturing defect.

If my problem is not sorted out than I will be forced to move to Consumer Court and claim damages from you.

Regards

Anuj Sharma

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Sundeep

from Chennai, Tamil Nadu

Samsung — ac defective

Dear Sir,

My complain no[protected] was registerd with samsung india as my ac got defective within 20 days from the date of purchase and i was assured that my ac will be replaced but till now two moinths have passed nothing has been done

Sundeep

Pavani

from Hyderabad, Telangana

Samsung - AC — Defect in Manufacturing

Dear Sir,
We have bought an Samsung AC, on 1st of April in a Shop located in vijayawada. The Unit is a defective piece, delivered on April 2nd. We are still waiting for the unit to be replaced by the Dealer. He is saying, the same would be recieved, today and tomorrow. Till date, the unit has not been replaced.

When enquired in other shops, the fact is that - there is some defect in all the units manufactured at that time and company is not releasing any pieces now of the same model. When the shop knew, there is a defect - why should customer take the pain in getting the unit - paying 30k for a 1. 5 Ton AC (15 days delayed from Payment Date)
Let me know what to do - to complain on this issue.